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Job Summary:
- Lead retention and renewal execution for a portfolio of global accounts.
- Serve as the primary point of contact, driving customer satisfaction and platform adoption.
Essential Duties & Responsibilities:
- Own renewal outcomes and build trusted stakeholder relationships.
- Monitor health scores and conduct regular business reviews to anticipate risk.
- Coordinate onboarding, technical delivery, and issue resolution with cross-functional teams.
Education, Experience, Skills, & Abilities:
- 5+ years in Customer Success or Account Management in B2B SaaS.
- Strong communication, executive presence, and cross-functional collaboration.
- Experience with Salesforce, Gainsight, and cybersecurity preferred.
Bugcrowd
Bugcrowd is a cybersecurity company that empowers organizations to stay ahead of threat actors by uniting a trusted alliance of elite hackers with its AI-powered Security Knowledge Platform. The company is supported by General Catalyst and others, and has a diverse, inclusive culture that values different backgrounds.