Customer Success Manager (Growth)

Key Responsibilities:

• Take immediate ownership of accounts upon contract signature, ensuring structured onboarding and rollout across multiple teams.
• Conduct deep investigative check-ins to extract true customer feedback and resolve operational issues with extreme urgency.
• Drive account adoption, uncover upsell opportunities, and own renewal execution to protect ARR.

Candidate Requirements:

• At least 5+ years of B2B SaaS Customer Success or Account Management experience.
• High autonomy and problem-solving ability, with a proven record of capturing granular customer feedback.
• Excellent verbal and written English skills with confidence to lead executive-level calls.

Compensation & Perks:

• Salary: $3,000 – $5,000 USD per month based on experience.
• 100% remote work flexibility.
• High-visibility role directly influencing customer retention and company growth.