Manager - Customer Success
Remote regions
USBenefits
Unlimited PTO
12w maternity
12w paternity
Similar Jobs
See allDirector of Customer Success
Jobgether
Canada
HubSpot
Salesforce
CRM Platforms
Customer Success Team Manager
Propelus
US
Customer Success
Team Leadership
Data Analysis
Senior Manager, Customer Success
Shopmonkey
US
Customer Success
B2B SaaS
Data Analysis
Customer Success Manager (Growth)
Panoptyc
Global
Customer Success
Account Management
Problem Solving
Vice President, Customer Success
Arbital Health
US
Customer Success
Account Management
Leadership
Key Responsibilities:
- Lead and develop a high-performing Customer Success team, driving retention and expansion.
- Own team-level GRR, NRR, and expansion targets, maintaining real-time visibility into pipelines.
- Conduct regular 1:1s with direct reports, providing structured feedback and development plans.
Qualifications:
- 8–12 years of experience in Customer Success, Account Management, or Customer Growth in B2B SaaS.
- Prior people management experience with direct reports in a customer-facing function.
- Strong commercial literacy in NRR, GRR, ARR, churn, and expansion mechanics.
Benefits:
- Comprehensive health coverage begins on your first day.
- Flexible uncapped paid time off to balance work and personal life.
- 12 weeks paid parental leave for all employees.
Cordance
Cordance accelerates growth of B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators who foster a culture of partnership and growth.