Vice President, Customer Success
Benefits
Unlimited PTO
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Key Objectives:
- Own and grow ARR across the entire client portfolio through disciplined retention and expansion strategies.
- Build, lead, and develop the Customer Success team, including Director-level leaders and individual contributors.
Core Responsibilities:
- Recruit, hire, and develop a world-class Customer Success team.
- Own net revenue retention and gross revenue retention across the full client portfolio.
- Design and implement the end-to-end Customer Success operating model.
Requirements:
- 8+ years of Customer Success or Account Management experience, with at least 3 years in a senior leadership role.
- Demonstrated success owning and improving NRR and GRR metrics in complex enterprise environments.
- Experience in healthcare technology, health plans, or value-based care strongly preferred.
Arbital Health
Arbital Health is a rapidly growing healthcare technology and actuarial leader that centralizes, measures, and adjudicates value-based care contracts at scale. We were co-founded by Brian Overstreet and Travis May, backed by leading investors, and have established ourselves as a trusted partner for over 40 payers and providers.