Lead customer success strategies for Acute and Payer segments, driving retention and growth.
Build and manage a high-performing team of ~25, fostering executive relationships.
Partner cross-functionally to optimize customer outcomes and revenue.
PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.
Lead the strategic segment customer success vision and execution across a high-performance team.
Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes.
Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.
NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.
Own and deepen relationships with 5-10 enterprise healthcare customers, focusing on retention, expansion, and value creation.
Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning solutions to financial, operational, and patient experience goals.
Develop comprehensive account strategies, lead QBRs, and drive cross-functional expansion initiatives.
Collectly is a fast-growing healthcare technology company transforming revenue cycle management through AI-driven automation. They are a team of owners who put the team first, are data-driven, and embrace challenges head-on.
Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts.
Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations.
Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting major health systems and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients, and operates as a remote-first organization.
Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
Champions AI tools to streamline workflows and surface customer insights faster for strategic work.
Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.
Own the Customer Success Plan for every assigned account, tied to business objectives, and quarterback execution across Delivery, Operations, Technology, and Product.
Surface account risk before the customer does and own the Path to Green plan for every at-risk account with named owners and measurable outcomes.
Identify multi-product and cross-sell opportunities, partner with Sales for clean handoffs, and maintain current commercial architecture for each account.
HealthEdge provides healthcare technology solutions that help payers achieve customer outcomes, retain referenceable customers, and expand revenue. As a company, HealthEdge values accountability and cross-functional teamwork, with a focus on data integrity and proactive issue resolution.
Own the team's renewal ARR targets and NDR goals, driving accountability for outcomes.
Manage, coach, and develop a team of 4 Customer Success Managers to accelerate revenue.
Lead cross-functional alignment with Sales, Marketing, Product, and executive stakeholders.
Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.
Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.
The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.
Own the post-sale relationship for a focused portfolio of high-value, high-complexity enterprise customers, serving as a strategic advisor and trusted operational partner.
Drive product adoption across complex, multi-workflow environments and develop customized success plans tied to customer operational KPIs.
Own renewal cycles and identify expansion opportunities, collaborating cross-functionally with Sales, Product, and Support.
Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting health systems, plans, and suppliers to help patients get life-saving products at home. They have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, and maintain a remote-first culture.
Define and own the global strategy for customer success and customer support, including team structure and processes across time zones.
Build, hire, and lead a high-performing global team of customer success managers, support specialists, and functional leaders.
Own key outcomes including net revenue retention, customer satisfaction, renewal rate, and product adoption.
Spellbook is an AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision. Backed by leading investors like Khosla Ventures, the company has raised over $80 million and serves over 4,000 law firms, fostering a customer-obsessed culture.
Lead and mentor a team of Mid-Market and Enterprise Customer Success Managers, driving retention and expansion.
Collaborate with Sales, Product, and Support leaders to ensure a seamless customer journey and positive experience.
Leverage data to track team performance, develop CSM playbooks, and manage risk for multi-shop operators.
Shopmonkey is the leading auto-repair shop software company, providing a cloud-based solution to help auto shops consolidate tools and streamline operations. Headquartered in Silicon Valley, the company has over 3500+ customers and was named #4 on Forbes' America's Best Startup Employers list.
Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.
Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
Act as an executive escalation point and strategic partner for high-value enterprise customers.
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.
Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.
SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.
Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.
They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.
Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
Collaborate with cross-functional teams to align customer success strategies with broader business objectives.
Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.
Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.
Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.
Manage a portfolio of public-sector customers and serve as their primary strategic partner.
Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.
Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.
Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
Develop scalable processes and collaborate cross-functionally to improve customer outcomes.
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.