Vice President, Customer Success - Acute and Payer
Benefits
Unlimited PTO
Similar Jobs
See allDirector, Customer Success
Partner Company
Canada
Customer Success
SaaS
People Management
Manager of Customer Success
Unknown
Canada
Customer Success
Account Management
Leadership
Customer Success Manager
Paccurate
US
Customer Success
Account Management
Problem Solving
Senior Customer Success Manager
Partner Company
US
SaaS
Customer Success
Account Management
Director of Customer Success
Visual Matrix
United States
Customer Success
Account Management
SaaS
Position Summary:
- Reporting to SVP, lead post-sale customer relationships in Acute and Payer segments.
- Accountable for retention, growth, and value realization across ~$112M ARR.
Key Responsibilities:
- Define and execute customer success frameworks and health score models.
- Lead Customer Engagement Transformation and AI adoption initiatives.
Qualifications:
- 10+ years in Customer Success leadership in B2B SaaS.
- Preferred: 10+ years in U.S. healthcare payer/provider experience.
Benefits:
- Flexible PTO and retirement plan matching.
- Parental and caregiver leaves, wellness spending account.
PointClickCare
PointClickCare is a leading health tech company that helps providers deliver exceptional care through its platform. With over 30,000 provider organizations and a large dataset, it empowers employees to innovate and shape the future of healthcare, recognized for its culture and growth.