Source Job

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
• Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
• Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.

Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.

• Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
• Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
• Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.

PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
• Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
• Collaborate with cross-functional teams to align customer success strategies with broader business objectives.

Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.

• Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
• Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
• Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.

Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.

• Own the team's renewal ARR targets and NDR goals, driving accountability for outcomes.
• Manage, coach, and develop a team of 4 Customer Success Managers to accelerate revenue.
• Lead cross-functional alignment with Sales, Marketing, Product, and executive stakeholders.

Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.

• Drive customer satisfaction, retention, and expansion among Prompt's largest customers by building strong relationships and ensuring exceptional value delivery.
• Collaborate cross-functionally to support account growth, own the enterprise onboarding experience, and act as a trusted advisor to C-suite leaders.
• Monitor adoption trends, provide data-driven insights, and translate product usage into actionable recommendations for client success.

Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. It is the fastest growing company in the therapy EMR space with a talented, collaborative team focused on smart work and positive impact.

• Drive strategic direction, customer ROI, and product adoption for a portfolio of strategic enterprise customers.
• Act as a trusted advisor to senior customer leaders, guiding them through hiring transformation and digital adoption.
• Partner with Sales and Renewals to drive expansion strategy, retention, and commercial success.

Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. The company has hosted over 70 million video interviews and serves over 1,200 pioneering customers globally, with a culture centered on core values like being a hero for customers and taking action.

• Own and execute strategic customer success plans that align business objectives with measurable customer outcomes.
• Build, strengthen, and expand relationships with enterprise clients, engaging stakeholders from operational teams through executive leadership.
• Act as a trusted advisor by providing strategic guidance, best practices, and value-driven recommendations to customers and internal partners.

The company provides innovative SaaS solutions for the healthcare sector. It is a growing technology organization with a collaborative, cross-functional culture focused on customer success and professional growth.

• Drive strategic value for a portfolio of accounts and engage with C-suite executives to define key metrics.
• Champion initiatives to boost NPS, optimize candidate experiences, and identify expansion opportunities.
• Serve as the subject matter expert on HireVue's platform and advocate for customer needs internally.

HireVue transforms hiring with video interviewing, assessments, and AI. With over 70 million video interviews and 200 million chat engagements for 1200+ customers, they prioritize ethical AI and innovation.

• Serve as the primary relationship owner for SMB employer customers, managing renewals and identifying expansion opportunities.
• Support customers' utilization goals through data-led business reviews and proactive account health monitoring.
• Leverage AI and modern tools to scale workflows, optimize execution, and collaborate cross-functionally with product, clinical, and data teams.

Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.

• Own large-scale customer programs involving multiple business units and executive stakeholders.
• Lead cross-functional initiatives by establishing governance and driving accountability.
• Operate as the strategic point of contact for complex customer engagements, aligning competing priorities.

H1 is a healthcare data and AI company that provides a platform to inform doctor interactions globally. H1 offers a flexible, inclusive culture with opportunities to work with leading biotech and life sciences companies.

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.

Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.

• Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
• Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
• Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.

Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.

• Own and deepen relationships with 5-10 enterprise healthcare customers, focusing on retention, expansion, and value creation.
• Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning solutions to financial, operational, and patient experience goals.
• Develop comprehensive account strategies, lead QBRs, and drive cross-functional expansion initiatives.

Collectly is a fast-growing healthcare technology company transforming revenue cycle management through AI-driven automation. They are a team of owners who put the team first, are data-driven, and embrace challenges head-on.

• Lead the Americas Customer Success team as the senior regional leader, accountable for retention, expansion, and product adoption.
• Build a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments.
• Partner with Sales leadership on coverage, renewal forecast, and expansion strategy while driving proactive adoption and value realization.

Semperis is a cybersecurity company focused on protecting identity infrastructure and ensuring resilience. The company is recognized as one of America's Fastest-Growing Cybersecurity Companies and a multi-year Inc. Best Workplace awardee, with a culture rooted in purpose, growth, and balance.