Customer Success Director

Essential Duties and Responsibilities:

• Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization.
• Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans.
• Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption.

Qualifications:

• 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers.
• Proven ability to operate as a trusted advisor to senior executives, influencing business strategy, adoption, and change across complex organizations.
• Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health.

Additional Information:

• Flexible Paid Time Off and comprehensive benefits including Medical, Dental, Vision, and 401(k) match.
• 12 weeks of maternity and adoption leave provided.
• Fully remote role with occasional travel up to 30%, and a BYOD policy using Google User Enrollment.