Director of Customer Success
Benefits
Unlimited PTO
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About the Role:
- You will oversee a team of 4 Customer Success Managers, owning renewal ARR and NDR goals.
- This enterprise renewal sales role is the key revenue driver, expanding and accelerating adoption of Catchafire.
- You will be accountable for outcomes, not just activity, and present insights to the ELT and Board.
Key Responsibilities:
- Define, track, and improve goals across the portfolio: NDR, expansion ARR, and renewal rate.
- Run rigorous pipeline reviews, coach to close gaps, and identify at-risk accounts early.
- Partner with Product, Marketing, and Operations to drive cross-functional solutions.
Compensation & Benefits:
- Base salary of $150,000 with a variable structure of $45,000 quarterly, totaling OTE $195,000.
- Comprehensive benefits include health, dental, vision, 401(k), unlimited PTO, stock options, and a professional development stipend.
- Catchafire is a remote-first workplace with periodic travel expectations.
Catchafire
Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.