Source Job

• Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
• Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
• Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.

Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
• Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
• Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.

Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.

• Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
• Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
• Act as an executive escalation point and strategic partner for high-value enterprise customers.

Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.

• Act as a strategic partner for enterprise customers, maximizing the value of an AI-powered revenue platform.
• Manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts.
• Collaborate with Sales, Product, Marketing, and Operations to influence customer growth and long-term retention.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Lead and develop a team of Customer Success Managers to drive customer outcomes and revenue retention.
• Build relationships with customer executives, serve as escalation point, and partner with enablement to advance CS playbooks.
• Manage account planning, risk mitigation, and expansion strategies while collaborating across teams.

FourKites is the leader in AI-driven supply chain transformation, turning supply chain data into automated action for global enterprises. They serve over 1,600 brands and process 3.2 million events daily, with a culture that celebrates differences and values inclusivity.

• Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
• Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
• Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.

Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.

• Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
• Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
• Own the customer lifecycle from onboarding to adoption, renewals, and growth.

Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.

• Lead and develop a large commercial sales and account management team, driving revenue growth through upsell, cross-sell, and customer expansion strategies.
• Collaborate cross-functionally with product, marketing, and support teams to create a seamless customer journey and influence business priorities.
• Utilize data-driven insights and operational expertise to optimize scalable processes, monitor KPIs, and achieve commercial targets.

The company is a fast-growing technology firm specializing in SaaS solutions. They foster a collaborative culture focused on innovation, inclusion, and professional growth.

• Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
• Own portfolio health and retention, using account health signals to prioritize team efforts.
• Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.

Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.

• Build and maintain trusted C-suite relationships and drive measurable value realization.
• Lead renewal and expansion strategy by identifying upsell opportunities.
• Influence product roadmap and internal strategy as the voice of the customer.

Arkestro uses AI and game theory to optimize enterprise procurement negotiations. As a hyper-growth startup, it values ownership and thrives on complexity.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Lead a growing offshore team of 100+ Account Managers focused on expansion and retention within the CMRL customer base.
• Own Net ARR growth through upsell, cross-sell, and strategic renewal management across multiple industries and product lines.
• Work cross-functionally with Product, Marketing, Customer Support, and Onboarding to deliver a seamless customer experience from first sale through renewal.

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers across a wide range of industries, from Fortune 500 enterprises to small businesses.

• Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning.
• Own and drive client renewals, retention, and net retention targets, developing strategic account plans with cross-functional teams.
• Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate.

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, we are united by our commitment to elevating continual learning and achieving exceptional results by genuinely caring about each other and our work.

• Own a portfolio of enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, and measurable outcomes.
• Monitor customer health and product usage signals to proactively identify risks and drive expansion opportunities.

n8n is an open workflow orchestration platform for AI automation, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown to over 260 team members across Europe and the US, backed by a supportive community and top investors.

• Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
• Build deep relationships with customer stakeholders and map use cases before and during deployment.
• Become the product expert, run demos, and feed field insights back to product and engineering.

Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.

• Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
• Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
• Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.

This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.