Director, Customer Outcomes

About the Role:

• The Director of Customer Outcomes is a senior leader at the intersection of customer delivery and internal advocacy.
• This role bridges commercial growth, product adoption, and customer advocacy.

Responsibilities:

• Build and maintain trusted relationships with senior stakeholders across procurement, supply chain, finance, and C-suite.
• Define, track, and communicate success metrics aligned to customer business goals.
• Develop proactive engagement plans including QBRs, executive briefings, and workshops.

Qualifications:

• 10+ years in Customer Success, Account Management, or Strategic Consulting in B2B SaaS.
• Strong executive presence and data-driven approach to portfolio management.
• Self-starter comfortable with ambiguity and cross-functional collaboration.

Benefits:

• Competitive salary and startup equity.
• Medical, Dental, Vision insurance covered up to 100%.
• Unlimited PTO and remote-first culture.