Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
Drive customer retention, renewals, and expansion opportunities.
Lead executive-level business reviews and success planning sessions.
The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.
Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
Ensure seamless experiences across all stages of the customer journey.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.
Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.
ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.
Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.
Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.
Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Achieve 95%+ logo retention and 90%+ CSAT through proactive client management.
Own client relationships end-to-end, anticipating needs and driving renewals.
Guide clients through complex products, connecting features to business outcomes.
Meadow is a modern payments platform for higher education, simplifying the student financial experience and transforming the $600 billion industry. As a highly ambitious startup, Meadow seeks passionate individuals to empower students and strengthen economic mobility.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Manage client requests and provide timely, results-based customer service.
Act as a liaison between clients and internal teams for project management and resolution.
Track KPIs like satisfaction and retention while supporting cross-functional collaboration.
Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.
Build and own post-sales programs, including onboarding frameworks, service standards, escalation processes, and customer experience playbooks.
Develop and manage a Voice of Customer strategy by analyzing feedback, satisfaction metrics, and retention signals.
Create scalable customer enablement initiatives, including educational resources and self-service materials.
Our partner company is a fast-growing technology environment seeking a strategic customer-focused leader. They offer a competitive compensation package with equity opportunities and a strong work-life balance culture.
Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.
Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.
Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.
Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
Own complex pricing, concession, and restructuring discussions, mitigating churn risk.
Mentor P3 Renewal Managers and partner with CS leadership to align value delivery to renewal outcomes.
Gainsight is the AI-powered retention engine that helps customer-centric companies drive retention and growth through its CustomerOS platform. With over 2,000 trusted clients and a human-first culture, they offer a supportive environment with opportunities for growth and innovation.
Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.
Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.
Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Build and grow strategic relationships with enterprise corporate accounts to drive retention and expansion.
Collaborate with sales, product, and internal teams to identify growth opportunities and improve customer outcomes.
Conduct regular business reviews and provide consultative guidance to help clients maximize platform value.
Jobgether uses AI-powered matching to connect candidates with hiring companies. They operate with a culture that values inclusion, respect, and equal opportunity for all employees.