Customer Success Manager

Responsibilities:

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Qualifications:

• 3+ years of Customer Success or Account Management experience in B2B SaaS.
• Experience managing renewals and executive customer relationships.
• Strong communication, presentation, and problem-solving skills.

Compensation:

• Competitive base salary range of $70,000–$100,000 with annual bonus.
• Employer-paid benefits package including medical, dental, and vision.
• Learning and development stipend and incentive pay for eligible roles.