Source Job

• Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
• Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
• Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.

Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.

• Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
• Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
• Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
• Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
• Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.

Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.

• Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
• Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
• Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.

Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.

• Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
• Monitor customer health at scale using adoption signals and engagement data.
• Collaborate cross-functionally with Marketing, Product, and High Touch CS.

Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.

• Develop and implement customer expansion and cross-sell marketing strategies across Perforce DevOps portfolios.
• Create customer advocacy content and execute events to drive engagement and demonstrate solution value.
• Leverage data for customer segmentation, sales enablement, and campaign performance tracking.

Perforce Software provides solutions for DevOps teams, trusted by over 75% of the Fortune 100 with a global footprint across 80+ countries. They foster a collaborative culture where employees inspire creativity and belong to a community of experts.

• Independently manage a portfolio of district and school accounts, ensuring customer delight and driving product adoption.
• Collaborate with sales, support, and education teams to mitigate risks, retain customers, and contribute to revenue growth.
• Analyze customer feedback and success metrics to provide actionable insights to leadership and improve product experience.

Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.

• Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
• Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
• Partner with Sales on expansion opportunities and act as the voice of the customer within the company.

Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.

• Build trusting relationships with assigned customers to ensure high satisfaction and proactively understand their needs and pain points.
• Drive expansion by identifying customer needs for additional products, managing renewals, and promoting adoption and engagement.
• Represent the voice of the customer to inform product roadmaps and contribute to the development of FinQuery's product roadmap.

FinQuery stands at the forefront of accounting automation, specializing in contract-driven accounting. Recognized as a global leader in lease accounting on G2.com, we serve over 8,500 customers and have been named one of the fastest-growing private companies by Inc 5000 for five consecutive years.

• Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
• Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
• Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.

• Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
• Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
• Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.

Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.

• Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
• Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
• Own the customer lifecycle from onboarding to adoption, renewals, and growth.

Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.

• Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
• Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
• Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.

• Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi-level relationships.
• Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization.
• Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.

Kodiak Solutions transforms the healthcare industry through technology-driven solutions specializing in finance, unclaimed property, risk management, and revenue cycle management. They are a growth-oriented company building their Customer Success function.

• Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
• Manage and develop a customer marketing team, scaling programs as business needs grow.
• Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.

Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.

• Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
• Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
• Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.

Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.

• Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
• Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
• Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.

Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.

• Own retention for a book of high-value Meal Program accounts, focusing on protecting GMV and reducing preventable churn.
• Build strong, trusted relationships with customer admins and key stakeholders to ensure ongoing value and a smooth experience.
• Proactively monitor churn signals, create retention plans, and partner cross-functionally to improve customer experience.

ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage food needs and order from over 125,000 restaurants nationwide. The company values work/life harmony and offers a collaborative, high-performing environment with engaged and passionate colleagues.