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Responsibilities:
- Own and drive the CSM annual and quarterly planning process, including OKR development and executive alignment.
- Manage end-to-end program management for strategic CSM initiatives, including scoping, risk tracking, and delivery.
- Act as a strategic partner to CSM leadership, preparing briefings, decision memos, and exec-ready presentations.
Requirements:
- 5+ years of experience in Customer Success, strategy, consulting, or chief of staff within B2B SaaS.
- Proven ability to manage complex cross-functional programs and strong strategic thinking skills.
- Exceptional communication skills and proficiency with program management and presentation tools.
Benefits:
- Company-wide bonuses based on monthly sales targets.
- Employee referral bonuses, adoption assistance, and tuition reimbursement.
- Certification reimbursement and certification completion bonuses.
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