Senior Program Manager Americas Remote

Customer.io

Remote regions

Americas

Benefits

Unlimited PTO 16w maternity 16w paternity

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What you'll do:

  • Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
  • Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
  • Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.

What we're looking for:

  • 8+ years of experience in program management, strategic operations, or cross-functional ops role at a B2B SaaS company.
  • Track record of owning complex, multi-team programs end to end with clear alignment across Product, Engineering, and Marketing.
  • Strong influence skills and ability to communicate at both leadership and detailed working level.

Why this role:

  • Rare opportunity to build the operating layer of a growing self-serve business from the inside.
  • Work directly with senior leaders across the company with real ownership over how work gets done.

Customer.io

Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.

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