Identify friction across the customer journey and translate it into measurable CX programs.
Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
Build and scale cross-functional programs with clear owners, metrics, and business impact.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.
Own end-to-end delivery across Engineering, AI, and Product teams, driving sprint planning and roadmap execution.
Partner with cross-functional teams to align priorities, manage dependencies, and ensure critical information flows effectively.
Serve as the central source of truth for delivery status, providing executive-ready updates on risks and progress.
Blooming Health is on a mission to transform social care with an AI-powered platform that identifies social needs, drives outreach in 55+ languages, and coordinates referrals. The platform supports over 1,000 community organizations across the US, helping millions of members access care.
Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.
Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.
Provide comprehensive executive support and strategic program management to senior leadership in a fast-paced, remote-first environment.
Coordinate cross-functional initiatives, track strategic programs, and ensure accountability across Sales, Marketing, Finance, Product, and People Operations.
Leverage AI, automation, and productivity tools to streamline workflows and improve team effectiveness.
Our partner is a global customer-facing organization that leverages AI and automation to drive operational excellence. They offer a fully remote work environment with a collaborative, transparent, and innovation-driven culture, focusing on professional growth and cutting-edge productivity tools.
Lead large, cross-functional programs focused on resolving service issues.
Translate data insights into business recommendations for senior leaders.
Manage the full lifecycle of programs, including risk remediation and communication.
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Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.
Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Lead complex, cross-functional enterprise software programs, focusing on platform initiatives in partnership with Product Management and Engineering.
Build and drive end-to-end execution plans, manage timelines, dependencies, risks, and trade-offs across internal and external workstreams.
Communicate programs clearly to executive and cross-functional audiences, providing structured status reporting and driving accountability through influence.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide, they have won several Top Employer awards and are committed to diversity, equity, and inclusion.
Lead multiple concurrent software implementation programs and strategic initiatives.
Coordinate cross-functional teams across engineering, product, and operations.
Identify risks, dependencies, and blockers early and proactively drive resolution.
Grant Street Group is an innovative company that supports government agencies and financial institutions through specialized SaaS solutions. They focus on tax collection, electronic payments, and bond auctions. Their work environment is meaningful, complex, and highly collaborative.
Own the end-to-end implementation lifecycle for customer deployments.
Coordinate across internal teams and customer stakeholder groups.
Identify, document, and escalate implementation risks proactively.
Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.
Own end-to-end client deployment execution from kickoff through go-live and post-launch transition.
Develop and lead integrated Deployment and Change Management plans aligned to client business needs.
Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We combined with GfK in 2023 and operate in 100+ markets, covering more than 90% of the world’s population.
Own end-to-end delivery of strategic initiatives across a portfolio of university partners, turning goals into actionable plans with defined metrics and owners.
Manage concurrent implementations at the program level, tracking overall health across workstreams and proactively addressing ripple effects.
Coordinate cross-functionally with internal teams, manage risk and resourcing, and hold partners and teams accountable while maintaining strong relationships.
Stellic builds a platform that transforms the student experience, helping them make decisions about degree plans and career paths. It is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell and Columbia, supporting over 1 million students across 7 countries.
Continuously identify, design, and refresh customer-facing processes that elevate the experience across all customer segments.
Influence the product roadmap to adopt and continuously improve digital touch points that scale the customer experience across segments.
Develop and deploy a comprehensive enablement and certification program for CSMs and CS leaders.
First Due provides fire and EMS agencies with end-to-end software solutions. They aim to prevent first responder injury or death. First Due offers a fully remote workplace, competitive pay, and opportunities for advancement.
Oversee strategic customers throughout their implementation journeys.
Partner with account executives and solution engineering to scope and price services.
Project manage implementation programs for our largest customers.
AcuityMD is a software and data platform accelerating access to medical technologies. Backed by Benchmark, Redpoint, and Ajax Health, the company helps MedTech companies improve patient care.
Support ongoing roadmapping & prioritization of B2B, Brand and Sports Partnerships initiatives.
Provide day-to-day project management support for B2B marketing and partnership launches.
Support the intake process for net-new requests across business units.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. Oura is a quickly growing company focused on helping people live healthier and happier lives.
Own the end-to-end implementation lifecycle for partner programs from requirements gathering through launch.
Work closely with Engineering, Product, Design, and Customer Success Managers to coordinate delivery.
Serve as the primary day-to-day partner contact during implementation projects and track project health proactively.
Sure provides innovative insurance programs that real customers interact with every day. The company is a growing SaaS platform environment working with top brands and carriers.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Own delivery and execution for features on the Platform and Marketplace roadmaps in collaboration with the Senior Product Manager.
Define success metrics and consistently measure the impact of your work.
Build strong cross-functional relationships to take new products and features to market.
Hint Health is the leading digital health company dedicated to supporting the Direct Primary Care (DPC) movement. Founded in 2013, the company is headquartered in San Francisco, CA and has a remote-first team with employees across the US.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Anchor customer conversations around business impact, including cost structure reduction and scalable output.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.