Own the end-to-end implementation lifecycle for customer deployments.
Coordinate across internal teams and customer stakeholder groups.
Identify, document, and escalate implementation risks proactively.
Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.
Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
Deliver value reviews to both operational stakeholders and emerging executive sponsors.
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Manage end-to-end implementations, driving structured cadences and ensuring projects stay on track.- Partner with product and engineering to gather requirements and shepherd issues through the development lifecycle.- Represent customer needs to cross-functional teams and guide state and local partners through program onboarding.
Ready is composed of creative problem solvers bringing a new point of view to a legacy industry. We are shaping our program and seek input on which benefits matter to you. We are humble but ambitious, knowledgeable but curious, persistent but not obnoxious, working remotely as one team.
Lead and develop a Global CS Organization across NAM and EMEA.
Own GRR and NRR Outcomes by connecting adoption and health metrics to retention results.
Build Scalable CS Processes, tiered engagement frameworks, and health scoring.
Canto provides a platform offering a source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. They have 4,000+ customers worldwide and are driven by passionate people who bring creativity, collaboration, and innovation.
Lead large, cross-functional programs focused on resolving service issues.
Translate data insights into business recommendations for senior leaders.
Manage the full lifecycle of programs, including risk remediation and communication.
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Continuously identify, design, and refresh customer-facing processes that elevate the experience across all customer segments.
Influence the product roadmap to adopt and continuously improve digital touch points that scale the customer experience across segments.
Develop and deploy a comprehensive enablement and certification program for CSMs and CS leaders.
First Due provides fire and EMS agencies with end-to-end software solutions. They aim to prevent first responder injury or death. First Due offers a fully remote workplace, competitive pay, and opportunities for advancement.
Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.
Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.
Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.
Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life. Astronomer has over 800 of the world's leading enterprises, which lets businesses do more with their data. Diversity is valued and they are an equal opportunity employer.
Conduct a review of the onboarding playbook and implement a streamlined, automated version.
Manage, coach, and upskill a team of Onboarding Specialists.
Partner with Sales and Customer Success to ensure seamless handoffs and long-term health.
Steer provides a suite of software tools for automotive repair shops, combining various tools into one platform. They offer a CRM marketing suite with features like text messaging, email automation, and appointment reminders and have acquired AutoOps for scheduling software.
Architect premium engagement strategy, owning vision, design, and execution of engagement initiatives.
Drive the event blueprint, leading the strategic agenda and delivery for customer immersion experiences.
Unify cross-functional ecosystems, bridging self-starting teams into a cohesive experience for customers.
Hirevue transforms how organizations discover, engage, and hire talent with its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers.
Lead End-to-End Implementations, drive customer adoption & change management.
Build the implementation function, collaborate cross-functionally with Product, Engineering, and Customer Success.
Ensure successful customer launches and translate customer needs into actionable internal requests.
Multitude Insights builds modern tools for public safety agencies. They are backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County.
Manage a high-volume book of SMB and mid-market accounts
SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls and follow-ups in real-time. Powered by advanced AI, SalesCloser delivers a scalable solution that redefines how companies engage with buyers.
Architect and ensure delivery of initiatives that drive business outcomes and maximize client success.
Guide the design of scalable program governance, delivery, and measurement approaches.
Represent Gainsight as an executive sponsor in customer forums, influencing decisions and building advocacy.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Anchor customer conversations around business impact, including cost structure reduction and scalable output.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.
Own the BPO program and act as the main point of contact.
Maintain the highest level of service by monitoring and reporting against key metrics.
Support workforce management (WFM) for onshore and offshore organizations.
Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Drive multi-workstream programs delivering enterprise data and AI platforms and measurable business outcomes.
Serve as the primary client-facing lead for project planning, delivery, risk management, and communication.
Own program governance, including consolidated status reporting, issue/risk escalation, and stakeholder engagement.
Aimpoint Digital is a premier analytics consulting firm with a mission to drive business value for clients through expertise in data strategy, data analytics, decision sciences, and data engineering and infrastructure. They're a dynamic team committed to solving our clients' most critical business challenges in partnership with the industry’s most innovative cloud and data technology providers.
Translate organizational priorities into near-term delivery commitments and long-term capability investments.
Drive on-time, high-quality delivery across a complex cross-functional program.
Build and sustain strong working relationships across Customer Success Managers, Engineering, Design, and Architecture.
ServiceNow is the AI control tower for business reinvention. Their AI platform brings together any AI, any data, and any workflow helping 85% of the Fortune 500 work smarter, faster, and better. They're building an AI-native culture where technology and talent are unstoppable together, and they're just getting started.
Ensure the success of our most strategic customer programs by leading technical programs with our Premium Support customers.
Be the primary interface between our key customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams.
Define success for our customer programs, including how we measure it, and how we get there.
Mapbox is the leading real-time location platform for a new generation of location-aware businesses, equipping organizations with the tools to power navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of its flexibility, security and privacy compliance.