Implementation Lead

Responsibilities:

• Lead End-to-End Implementations:
• Own the onboarding and implementation process from kickoff through go-live and stabilization.
• Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
• Coordinate and drive implementation workstreams while also handling portions of the work directly.

Drive Customer Adoption & Change Management:

• Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
• Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
• Guide customers through change management and adoption challenges.

Build the Implementation Function:

• Create scalable implementation playbooks, templates, processes, and best practices.
• Capture lessons learned and continuously improve how Multitude deploys customers.
• Help define the systems and operational infrastructure needed to scale implementations over time.