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$110,000–$130,000/yr
US

  • Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives.
  • Develop, update, and track detailed project plans including milestones, timelines, and responsibilities.
  • Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress.

Project Management SaaS Stakeholder Management

20 jobs similar to Service Delivery Manager

Jobs ranked by similarity.

US

  • Assume end‑to-end ownership of an active, enterprise‑level Monday.com implementation.
  • Manage overall project execution from planning through implementation, deployment, and stabilization.
  • Facilitate progress across all project initiatives, including requirements gathering, design coordination, configuration, testing, and delivery of agreed‑upon outcomes.

The A.C.Coy Company is seeking an experience IT Project Manager. The company is looking for someone with 7+ years of experience.

US Unlimited PTO

  • Own the end-to-end implementation lifecycle for customer deployments.
  • Coordinate across internal teams and customer stakeholder groups.
  • Identify, document, and escalate implementation risks proactively.

Teramind provides insider risk management and data loss prevention solutions. They have been fully remote since 2014 with diverse, global teams and value new ideas and talent incubation.

Colombia

  • Translate abstract business needs into actionable, prioritized requirements.
  • Cultivate deep partnerships across the Global Operations ecosystem.
  • Drive project momentum by maintaining accountability for timelines.

Twilio is shaping the future of communications, delivering innovative solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They are dedicated to remote-first work, with a strong culture of connection and global inclusion, part of a vibrant team with diverse experiences making a global impact each day.

$95,000–$120,000/yr
Unlimited PTO

  • Lead and manage the end-to-end implementation of mid-market to enterprise sized clients.
  • Create and maintain project plans, ensuring all tasks are completed within the defined timelines.
  • Cultivate and maintain strong relationships with key client stakeholders, acting as their primary contact throughout the implementation process.

Garner transforms the healthcare economy by delivering affordable, high-quality care. They partner with employers to redesign healthcare benefits using clear incentives and data-driven insights, and are one of the fastest-growing healthcare technology companies in the country.

$75,000–$85,000/yr
US

  • Serve as the primary point of contact for new customers throughout the onboarding phase, building trust and keeping momentum.
  • Manage the execution of each customer's implementation plan, coordinating activities across internal and external teams.
  • Proactively flag risks and blockers, and work cross-functionally to resolve them before they impact timelines.

Airship helps the world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform designed with non-technical, growth-focused teams in mind. Airship has flexible work options and values diversity and inclusion.

$145,000–$165,000/yr
Global

  • Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
  • Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, and milestones.
  • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.

Lone Wolf Technologies provides real estate solutions. They are committed to delivering exceptional experiences and fostering a culture of growth and innovation.

US

  • Drive multi-workstream programs delivering enterprise data and AI platforms and measurable business outcomes.
  • Serve as the primary client-facing lead for project planning, delivery, risk management, and communication.
  • Own program governance, including consolidated status reporting, issue/risk escalation, and stakeholder engagement.

Aimpoint Digital is a premier analytics consulting firm with a mission to drive business value for clients through expertise in data strategy, data analytics, decision sciences, and data engineering and infrastructure. They're a dynamic team committed to solving our clients' most critical business challenges in partnership with the industry’s most innovative cloud and data technology providers.

$115,000–$140,000/yr
US

  • Lead end-to-end implementations for clients, owning the project plan and stakeholder communication.
  • Manage multiple concurrent implementations across mid-market and enterprise segments; build trusted client relationships.
  • Proactively identify implementation risks and drive resolution, escalating early when needed.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They have over 2,000 employers and health plans as clients and have received awards for their culture and innovation.

$195,000–$250,000/yr
US Unlimited PTO

  • Delivery Management: Orchestrate end-to-end technical and operational delivery of the BetterUp platform, ensuring client requirements are understood and scoped effectively while contributing to strategic planning for enhanced client outcomes.
  • Client Relationship Management: Establish and maintain strong post-sale relationships with executive and operational client leadership, acting as the primary point of contact for service delivery needs to ensure superior client experience.
  • Governance and Risk Management: Design mechanisms to monitor delivery efficacy and value realization, develop continuous improvement strategies, and manage issue escalation and risk practices with client stakeholders.

BetterUp is a company focused on human transformation and professional coaching, providing a platform for personal and organizational development. It fosters a fun, inventive, and soulful culture with a team that values collaboration and employee support through personal coaching.

US

  • Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
  • Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
  • Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.

AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.

$105,000–$130,000/yr
Canada

  • Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects for existing customers.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

$150,000–$225,000/yr
US

  • Lead multiple concurrent software implementation programs and strategic initiatives.
  • Coordinate cross-functional teams across engineering, product, and operations.
  • Identify risks, dependencies, and blockers early and proactively drive resolution.

Grant Street Group is an innovative company that supports government agencies and financial institutions through specialized SaaS solutions. They focus on tax collection, electronic payments, and bond auctions. Their work environment is meaningful, complex, and highly collaborative.

US

  • Manage delivery of software and AI-enabled projects under guidance of senior project managers.
  • Maintain project plans, schedules, RAID logs, and delivery documentation.
  • Track project progress, risks, and dependencies and escalate as needed.

NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety. With over 8,500 employees across 30+ countries, NICE is consistently recognized as the market leader in its domains, excelling in AI, cloud and digital.

$60,000–$85,000/yr
US Unlimited PTO

  • Manage complex mission driven projects for public sector clients.
  • Own the project scope, timeline, and budget.
  • Responsible for coordination of cross-functional teams to serve customers.

Granicus' technology transforms the Govtech industry by bringing governments and constituents together. They serve 5,500 federal, state, and local government agencies, with over 300 million citizen subscribers that use their digital solutions.

  • Oversee and coordinate various technology projects, ensuring timely delivery.
  • Monitor project progress, identify potential risks, and implement effective mitigation strategies.
  • Serve as the primary point of contact for clients throughout the project lifecycle.

RedHelm is redefining what it means to be a technology partner by delivering industry-leading offensive and defensive cybersecurity alongside full-stack IT services. At RedHelm, they are building an environment where innovation, accountability, and collaboration drive meaningful outcomes.

US

  • Lead day-to-day project coordination across active cloud optimization client engagements, ensuring alignment between internal teams and customer expectations.
  • Track, organize, and drive completion of client requests, delivery tasks, and internal action items across multiple concurrent workstreams.
  • Translate client needs into clear internal execution plans and ensure timely delivery of outcomes and business value.

Jobgether is utilizing an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements; the top-fitting candidates are identified, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

US

  • Own end-to-end project management for initiatives across marketing, communications, technology or content.
  • Develop and maintain detailed project plans, timelines, task trackers, and status reports.
  • Coordinate day-to-day work across internal teams and external partners.

Jobgether is a platform that connects job seekers with potential employers. They use AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

  • Manage end-to-end implementations, driving structured cadences and ensuring projects stay on track.- Partner with product and engineering to gather requirements and shepherd issues through the development lifecycle.- Represent customer needs to cross-functional teams and guide state and local partners through program onboarding.

Ready is composed of creative problem solvers bringing a new point of view to a legacy industry. We are shaping our program and seek input on which benefits matter to you. We are humble but ambitious, knowledgeable but curious, persistent but not obnoxious, working remotely as one team.

$146,200–$172,000/yr
US

  • Ensure the success of our most strategic customer programs by leading technical programs with our Premium Support customers.
  • Be the primary interface between our key customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams.
  • Define success for our customer programs, including how we measure it, and how we get there.

Mapbox is the leading real-time location platform for a new generation of location-aware businesses, equipping organizations with the tools to power navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of its flexibility, security and privacy compliance.

$43,749–$54,686/yr
Global

  • Deliver value to customers, helping them realize positive business outcomes with Jitterbit.
  • Manage multiple stakeholders and priorities, working with a high volume of customers in the Mid-Market and SMB segments.
  • Drive product adoption for post-implementation stage customers, ensuring maximum value.

Jitterbit is a leading data, application, and process workflow automation solution rooted in iPaaS. We integrate critical business processes to deliver experiences and insights needed by enterprises to accelerate their digital journey.