Program Manager, Customer Experience
Remote regions
IndiaBenefits
Unlimited PTO
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Role Overview:
- Build and scale programs that improve Sprinto's customer journey across handoffs, onboarding, adoption, and renewal.
- Own deployments for large enterprise customers as project lead, driving successful onboarding and time-to-value.
- Use data and firsthand experience to address customer challenges and build scalable playbooks.
Key Responsibilities:
- Identify friction points and translate them into scoped, measurable CX programs.
- Lead cross-functional initiatives from charter to launch, including onboarding redesign and health scoring.
- Track program success with dashboards, KPIs, and business reviews.
Required Skills:
- 2-5 years in Program Management, Customer Success Operations, or similar cross-functional role in B2B SaaS.
- Proven experience leading complex initiatives with multiple stakeholders.
- Data fluency with Excel/Google Sheets and comfort with dashboards and KPI design.
Sprinto
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.