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Responsibilities:
- Independently manage a book of business across assigned territories, executing on SOPs and proactive strategies to support customer goals.
- Ensure continuous customer delight, identify and document risks, and escalate appropriately with oversight.
- Collaborate cross-functionally with Sales, Customer Support, and Customer Education to drive revenue growth through advocacy.
Qualifications:
- 2-3 years of Customer Success experience required.
- Strong understanding of K12 education landscape and excellent organizational and analytical skills.
- Proven track record of meeting or exceeding goals and delivering outcomes to customers.
Benefits:
- World-class health benefits including Medical, Prescription, Dental, Vision, and Telehealth.
- 401(k) and Roth 401(k) with company match, plus paid vacation and sick time off.
- Parental leave (20 total weeks, 14 paid) and tuition reimbursement available for eligible US employees.
Renaissance Learning
Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.