Customer Success Manager (Northeast)
Remote regions
USBenefits
Unlimited PTO
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Responsibilities:
- Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
- Drive proactive communications and handle day-to-day requests using HubSpot.
- Identify expansion opportunities and collaborate with Sales on strategy.
Qualifications:
- Relationship-driven with experience in B2B customer success, preferably in eLearning or SaaS.
- Exceptional communication, analytical, and problem-solving skills.
- Ability to work independently and in a team, with strong project management skills.
About Lumen Learning:
- We enable unprecedented learning for all students and support over 400,000 students.
- We are a fast-paced EdTech company with a fully dispersed workforce and a commitment to diversity.
- We offer benefits including autonomy, 401(k) matching, full medical premium, and stock options.
Lumen Learning
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.