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Key Responsibilities:
- Develop and execute scalable strategies to onboard new customers and drive product usage.
- Create and support educator communities, fostering engagement through virtual events and personalized content.
- Leverage data and AI to provide insights and identify early-warning signs across hundreds of accounts.
Qualifications:
- Bachelor's degree or equivalent, with 4+ years in customer success, preferably in Education SaaS.
- Proven track record of 90%+ renewal rates and achieving expansion targets.
- Strong communication skills and experience implementing software solutions in education.
Preferred Skills:
- Experience in education administration or startup environments.
- Passion for literacy and equity, with a flexible and team-first attitude.
- Familiarity with CRM systems like Salesforce, Hubspot, or ChurnZero.
Unknown
This company provides an AI-driven literacy platform for K-12 schools, focusing on student reading growth and educator support. It is a mid-sized education technology organization with a startup culture that values innovation, equity, and collaboration.