Source Job

• Identify friction across the customer journey and translate it into measurable CX programs.
• Own end-to-end project management for enterprise customer deployments, driving onboarding and time-to-value.
• Build and scale cross-functional programs with clear owners, metrics, and business impact.

Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring. With a team of 350+ employees and backing from top investors like Accel and Elevation, they serve 3,000+ customers across 75+ countries.

• Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
• Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
• Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
• Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
• Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.

Customer.io provides a platform for automated messaging and customer communication, helping teams send smarter, relevant messages using real-time behavioral data. With over 9,000 customers, the company values clarity, influence without authority, and bias for momentum.

• Drives strategic planning and annual/quarterly OKR processes for Customer Success leadership, serving as a key connector between CS, Product, Sales, Marketing, and Finance.
• Owns end-to-end program management for strategic CS initiatives, from scoping to delivery, ensuring cross-functional alignment and accountability.
• Synthesizes data and insights to inform CS strategy, retention trends, expansion opportunities, and develops business cases for new investments.

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by over 70,000 organizations, the company is a pioneer in digital workforce security and fosters a modern, high-tech, and fun work environment.

• Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
• Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
• Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.

• Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
• Monitor customer health at scale using adoption signals and engagement data.
• Collaborate cross-functionally with Marketing, Product, and High Touch CS.

Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.

• Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
• Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
• Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.

Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.

• Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
• Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
• Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Lead customer lifecycle marketing programs across onboarding, adoption, education, retention and expansion to drive engagement and revenue retention.
• Manage and develop a customer marketing team, scaling programs as business needs grow.
• Partner cross-functionally with Customer Success, Sales, Product, and RevOps to design and execute omni-channel campaigns.

Keeper Security transforms cybersecurity for millions of individuals and thousands of organizations globally with an intuitive, end-to-end encrypted platform. It is a fast-growing cybersecurity company trusted globally, published in 23 languages and sold in over 150 countries.

• Develop deep product fluency and serve as the internal expert on how the platform behaves in real-world customer use cases.
• Own structured issue triage by creating clear bug reports and routing them with priority and context to the engineering team.
• Support customer delivery through implementation tasks, workflow guidance, training preparation, and lightweight troubleshooting.

FutureFit AI helps people find better jobs faster and cheaper using an AI-powered platform, with a focus on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, operating with a high-velocity, high-trust culture that values humility, audacity, and impact.

• Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
• Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
• Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.

Appcues is building the future of customer lifecycle engagement. As a remote-first company with a global team, they offer transparency, collaboration, and meaningful ownership, with a fast-paced culture and commitment to excellent customer experience.

• Build trusting relationships with assigned customers to ensure high satisfaction and proactively understand their needs and pain points.
• Drive expansion by identifying customer needs for additional products, managing renewals, and promoting adoption and engagement.
• Represent the voice of the customer to inform product roadmaps and contribute to the development of FinQuery's product roadmap.

FinQuery stands at the forefront of accounting automation, specializing in contract-driven accounting. Recognized as a global leader in lease accounting on G2.com, we serve over 8,500 customers and have been named one of the fastest-growing private companies by Inc 5000 for five consecutive years.

• Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
• Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
• Partner with Sales on expansion opportunities and act as the voice of the customer within the company.

Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.

• Lead and develop a high-performing Customer Success team through coaching and accountability.
• Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
• Drive performance through metrics, operating cadence, and cross-functional collaboration.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.

• Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
• Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
• Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.

Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.

• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
• Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
• Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.

LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.

• Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
• Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
• Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.

Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.

• Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
• Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
• Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.

• Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
• Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
• Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.

Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.