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US Unlimited PTO

  • Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
  • Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
  • Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.

Customer Success Account Management Salesforce B2B SaaS Communication

19 jobs similar to Enterprise Customer Experience Manager (West Coast)

Jobs ranked by similarity.

US 3w PTO

  • Manage your own book of business through prospecting and disciplined pipeline management.
  • Drive the full sales cycle from introductory calls to closing deals.
  • Become an expert in Yelp's suite of products and consistently exceed monthly sales goals.

Yelp connects people with great local businesses through its discovery platform. The company employs a global remote workforce and fosters a culture of collaboration, authenticity, and growth.

US

  • Lead end-to-end technical implementations for mid-market and enterprise B2B clients, configuring and testing the Flywire platform.
  • Serve as the primary client contact, providing technical guidance and project leadership for system integrations (NetSuite, Salesforce, etc.).
  • Conduct sandbox testing, deliver training, and collaborate with Sales, Client Success, and Solutions teams to ensure successful client adoption.

Flywire is a global payments enablement and software company that delivers complex payments through its next-gen payments platform. With over 1,200 employees across 12 offices, it supports clients in education, healthcare, travel, and B2B industries.

US

  • Serve as the subject matter expert and system administrator for the ICIMS applicant tracking system, ensuring alignment of best practice business processes and workflows.
  • Lead project planning, control, and coordination of ATS implementation activities, including design, build, and installation.
  • Partner with leaders across the organization to develop and deliver HR-related communications and train trainers on the ICIMS system.

JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. Members contribute their professional skills and leverage their networks in service of the organization’s gender-equity agenda, with a minimum six-month commitment of approximately six flexible hours per week.

US

  • Deliver foundational reporting, data preparation, dashboard updates, and analysis to support sales intelligence operations.
  • Collaborate with cross-functional stakeholders to ensure understanding of business outcomes and deliver high-impact insights.
  • Translate complex data into clear visualizations and reports for non-technical audiences.

Wipfli is a professional services firm offering accounting, advisory, and consulting services. The company values flexibility, relationships, and individual growth, fostering a culture where people truly matter.

Global

  • Design and develop coding benchmarks used to evaluate frontier AI models.
  • Analyze AI-generated code for correctness, reliability, efficiency, and edge cases.
  • Build and maintain scalable data pipelines that support AI evaluation workflows.

An enterprise client is a leading AI platform that enables organizations to build intelligent applications through high-quality human feedback, AI evaluation, and model alignment. The selected consultants will work on improving frontier AI models, though company size and culture details are not specified.

US

  • Define product strategy, manage full product lifecycle for lower-limb prosthetic and orthotic portfolios.
  • Lead go-to-market execution, including launch readiness, pricing, and sales enablement.
  • Drive cross-functional collaboration, VOC research, and data-driven commercial performance analysis.

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the O&P markets by providing superior patient care and outcomes, touching thousands of lives daily.

US

  • Draft, review, and negotiate commercial agreements including SaaS, software licensing, and professional services.
  • Partner with Sales and Services to drive deals to closure efficiently and ensure compliance.
  • Provide strategic legal guidance on RFPs, government procurement, and contract structures.

Our client is a leading provider of cloud-based software solutions. They offer a fast-paced, collaborative environment with a focus on scaling legal processes as the company grows.

Europe Latin America

  • Scale localization frameworks across 5+ European and Latin American markets, building term records and machine-readable tone rules for LLM translation engines.
  • Run governance with two translation workflow tiers, bridging engineering and local reviewers to achieve 90%+ automated linting pass rates.
  • Lead change management and capacity building through workshops and bi-weekly Office Hours for product, engineering, and market teams.

Docplanner runs a global healthcare platform across 12 markets, including ZnanyLekarz, Doctoralia, Jameda, and MioDottore. We serve patients looking for care and healthcare professionals using our SaaS tools, with a focus on multilingual accuracy.

Netherlands

  • Utilize active listening and written communication skills to support patients via phone, chat, and emails in your fluent languages.
  • Conduct clinical needs assessments and refer members to appropriate levels of care, including crisis management and safety planning.
  • Coordinate care across internal teams, document interactions, and participate in staff meetings and training.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With outcomes validated by JAMA Network Open, the company reaches more than 170 million people and values transparency and innovation.

US

  • Serve as a senior subject-matter expert in finance systems analysis, ensuring Oracle Cloud ERP–enabled accounting operations are scalable, well-controlled, and aligned with business growth.
  • Triage, prioritize, and resolve complex operational issues, conduct root-cause analysis and solution design, and partner with stakeholders to translate business requirements into effective system outcomes.
  • Contribute to standards for analysis, documentation, and controls, drive continuous improvement, automation, and system enhancements to support close cycles, audits, and evolving business needs.

Nordstrom is a fast-moving fashion company that started as a shoe store in 1901, focused on providing convenience and true connection for customers. The company empowers employees to be innovative and creative, committed to leaving the world better than they found it, and rewards great work while promoting from within and celebrating diversity.

New Jersey

  • Deliver high-quality, evidence-based psychotherapy to older adults in a virtual setting.
  • Design personalized treatment plans and work independently while collaborating with a supportive care team.
  • Manage electronic documentation efficiently and participate in regular team meetings and supervision.

Sailor Health is a clinician-led virtual psychotherapy startup dedicated to improving the mental health and well-being of the senior population. It offers a flexible, supportive culture that values clinician well-being and provides ongoing training and professional development opportunities.

US

  • Assist clients with selecting and booking hotel accommodations
  • Provide accurate information on hotel options, amenities, pricing, and availability
  • Maintain accurate records of client interactions and bookings

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Our mission is to deliver exceptional customer service while helping clients create memorable travel experiences worldwide.

US

  • Drive process improvements and contribute to accounting transformation, leveraging AI to eliminate manual work and improve efficiency.
  • Own the monthly and year-end close processes, including balance sheet reconciliations and financial statement preparation.
  • Manage client invoicing, collections, and annual audits while ensuring compliance with GAAP and internal controls.

HealthJoy removes the complexity from being healthy and well by guiding employees to affordable, high-quality healthcare through a unified digital experience. With over $100M in fundraising and a Series D close, they have earned workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work.

  • Manage inbound customer calls and guide them through the loan application process.
  • Proactively follow up with customers to encourage completion of loan applications.
  • Maintain accurate customer records and deliver exceptional service.

Enova International is a financial technology company providing online financial services via AI and machine learning. With a values-driven culture and commitment to inclusion, they serve non-prime consumers and businesses.

US Unlimited PTO

  • Lead a pod of 4+ engineers, owning growth, performance, and roadmap, while championing AI-native engineering practices.
  • Drive technical direction and execution for broadly scoped initiatives, ensuring high quality and pragmatic trade-offs.
  • Embrace AI-enabled tools like Claude Code to coach your team and set a hands-on example for effective adoption.

Pathstream reshapes frontline employee careers through enterprise partnerships, transforming teams from transactional to strategic. They are a tight-knit, mission-driven team of ~60 employees scaling their solution across the United States.

US

  • Provide remote physical therapy services with visit-based earnings of up to $40 per completed visit.
  • Enjoy flexible schedules with autonomy over your caseload (10-40 visits per week) and work evenings/weekends.
  • Benefit from structured onboarding, efficient documentation systems, and employee perks.

Upstream Rehabilitation is a physical therapy provider committed to clinical excellence and innovation. With a large network of clinics nationwide, the company fosters a supportive culture and offers flexible work arrangements.

UK 5w PTO

  • Drive product strategy and delivery for your area, conducting product discovery and translating ambiguous opportunities into clear plans.
  • Define and evolve key systems such as workflows, agent behaviours, and creative tools, combining human creativity with intelligent automation.
  • Partner cross-functionally with Engineering, Design, Creative, and Go To Market teams to take features from concept to launch and iteration.

Pencil uses AI to create ads, aiming to make marketing effective and effortless. Founded in 2018 with a team from top tech companies, it was acquired by The Brandtech Group in 2023 and is part of a $1BN+ revenue group.

US

  • Proficient in all areas of sleep study including calibration, monitoring, measurement, documentation, and treatment.
  • Score polysomnograms and generate reports summarizing sleep/wake periods, REM episodes, and other events per AASM guidelines.
  • Assist with sleep center orientation and manage supply inventory as needed.

Munson Healthcare is a regional healthcare system serving northern Michigan with eight community hospitals. It fosters a culture of excellence, teamwork, and community, employing over half a million residents across 29 counties.

US

  • Lead the design and development of APIs using the MuleSoft Anypoint Platform, including reusable components and RAML specifications.
  • Architect integration flows connecting multiple SaaS platforms, managing the full API lifecycle from design to deployment.
  • Configure API security policies and gateways, perform testing and optimization, and collaborate with stakeholders for knowledge transfer.

Tier One Technologies provides technology staffing and consulting solutions. They operate as a contract-based service provider for government clients, with a professional and detail-oriented culture.