Manage client crises via phone using evidence-based interventions, providing risk assessment and safety planning.
Identify and connect clients to ideal treatment options using proprietary software and methods.
Independently manage a caseload of complex, multi-need clients, ensuring timely access to care.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for its transformative care model that helps people recover twice as fast.
Deliver exceptional customer service across phone, chat, and email, building strong rapport and taking full ownership of issues.
Actively listen to understand root causes, communicate empathetically, and turn dissatisfied customers into loyal advocates.
Collaborate with internal teams, document interactions accurately, and contribute to continuous improvement through customer insights.
Finom is a European tech startup offering an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With around 800 employees, the company has raised $346 million and fosters an innovative, start-up culture that empowers employees to make a real impact.
Be the voice of the customer, gather feedback, drive retention and expansion.
Deliver added value services and identify upsell opportunities with sales.
Manage customer success plans and conduct virtual business reviews with C-level.
Unit4 is a cloud company redefining ERP for mid-market people-centric organizations with self-driving software. With over 40 years of heritage, they are an agile, fast-growing company that fosters a culture of trust and accountability.
Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.
Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.
Answer inbound calls with professionalism and customer service, resolving inquiries and triaging as needed.
Assist with appointment scheduling, outreach for missed appointments, and document call data.
Maintain confidentiality and compliance with HIPAA while supporting clinical teams and call center metrics.
New York Psychotherapy and Counseling Center is New York State's largest community mental health clinic, serving over 15,000 clients monthly through in-person and telehealth services. A mission-driven organization with over 50 years of experience, recognized as a Top Place to Work and Top Mental Health Care Provider in New York.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.
Provide remote clinical consultations and telephonic triage for patients.
Assess physical and psychosocial needs, including mental health concerns.
Coordinate care with virtual doctors and refer patients to appropriate services.
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. They meet the healthcare needs of corporate and retail clients across South Africa with offerings including medical insurance, medical aid, gap insurance, and employee assistance programmes.
Provide direct clinical support to patients undergoing medication abortion through telemedicine, including triage, assessment, and nursing guidance.
Deliver culturally responsive, evidence-based care ensuring every patient feels heard and supported during critical moments.
Maintain active RN licensure in CA and at least one other state, with bilingual Spanish fluency and 2+ years clinical experience.
Hey Jane provides safe, discreet medication abortion and reproductive health care via telemedicine, having helped over 100,000 patients. The in-house clinical care team includes board-certified doctors, advanced practice clinicians, nurses, and patient care advocates, fostering a mission-driven culture focused on equitable healthcare.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Handle inbound calls, chats, and web inquiries in both English and Spanish.
Conduct initial case screenings for auto accidents, slip and fall, and other personal injury cases.
Read and analyze medical records, accurately enter case information in CRM systems, and schedule appointments with attorneys.
Solvo Global is a company that provides staffing and outsourcing solutions. They focus on connecting talent with opportunities across various industries, emphasizing a collaborative and supportive work culture.
Provides telephonic and in-home assessments of members' medical, psychosocial, physical, and spiritual needs.
Develops, implements, and monitors care plans to ensure continuity of care and chronic care benefit management.
Demonstrates strong assessment, communication, interpersonal, and crisis intervention skills in an interdisciplinary environment.
MJHS Home Care provides Medicare and Medicaid managed care health plans designed to help people stay independent. They foster a supportive community committed to excellence, respect, and personalized health care services.
Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
Manage inbound calls and live chats to deliver timely and effective assistance.
Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Conduct comprehensive clinical assessments and develop individualized care plans for high-risk members.
Coordinate transitions of care and collaborate with interdisciplinary team members including Community Health Workers and providers.
Provide health coaching and disease management education to help members achieve their health goals.
Zócalo Health is a tech-enabled, community-oriented primary care organization serving historically underserved populations. Founded in 2021 and backed by leading healthcare investors, it is scaling rapidly with a culture focused on value-based, whole-person care.
Coordinate and organize webinars, trainings, presentations, and critical incident interventions for clients across multiple European countries.
Collaborate with internal and external stakeholders, including the international headquarters in England/South Africa.
Ensure quality control of training materials and provide administrative support via chat and email.
Lyra Health is the leading provider of mental health solutions for employers, serving over 20 million people globally. The company has delivered millions of care sessions and is known for its transformative care model.
Provide patient-focused telehealth clinical triage assessments and health education via phone, video, and chat.
Work independently to make clinical decisions, assess needs, and direct patients to appropriate care levels while documenting interactions.
Monitor performance metrics, participate in coaching sessions, and communicate with clients and team members.
Carenet Health is a behind-the-scenes partner for over 250 of the nation's premier health plans and health systems, providing telehealth and virtual care clinical triage assessments and health education. Named one of America's fastest-growing private companies by Inc. Magazine for eight consecutive years, the company is integrity-driven and focused on compassionate, evidence-based care.
Own a defined geographic territory and build strong relationships with healthcare professionals through consistent on-site presence.
Prospect directly in the field to secure meetings and uncover real operational pain points.
Collaborate with Marketing and Sales leadership to refine messaging and improve go-to-market playbooks.
Tandem Health is building a clinician copilot platform designed by clinicians to streamline medical notes and workflows. They are a fast-scaling health-tech startup backed by top investors with a global expansion focus and a culture of speed, curiosity, and ownership.
Drive commercial success by expanding existing accounts and acquiring new business across peripheral, cardiovascular and related specialties.
Own full territory management including account strategy, segmentation, forecasting, and revenue responsibility.
Build and maintain strong clinical relationships, support product adoption through training and education, and collaborate cross-functionally to execute go-to-market plans.
Penumbra is a leading MedTech company providing cutting-edge solutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, the company has over 4,500 employees worldwide and generated revenues of approximately $1.4 billion in 2025.
Perform remote clinical counseling services to clients as scheduled and in accordance with company policies.
Completion of written records for each patient including intake notes, progress notes and treatment plans.
Maintain up to date and accurate patient files at all times.
Nolia Health provides virtual-first healthcare services for older adults and their family caregivers. They aim to elevate family caregiving as a central component of healthcare and ensure caregivers have the resources they need. Nolia is an early-stage startup committed to healthcare transformation.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Conduct high-volume telehealth intake appointments to assess patient goals and explain service offerings.
Manage scheduling, lab orders, prescription logistics, and EHR maintenance for a fully remote care team.
Drive patient engagement through strategic outreach, coaching, and issue resolution to ensure high satisfaction.
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce pain, and increase activity. The company is backed by leading investors including Andreessen Horowitz and Khosla Ventures and has a patient-centered care team.