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Core Responsibilities:

  • Handle incoming calls, messages, and emails professionally.
  • Perform clinical triage and assess physical and psychosocial needs.
  • Provide treatment guidance, medication education, and wellness counselling.

Care Coordination:

  • Book virtual consultations with doctors.
  • Support patients who do not require doctor intervention.
  • Refer to appropriate services including ER, mental health, and social services.

Documentation & Professional Practice:

  • Maintain accurate electronic records and meet SLA targets.
  • Maintain active SANC registration and participate in continuous professional development.
  • Engage in quality improvement and team activities.

Kaelo

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. They meet the healthcare needs of corporate and retail clients across South Africa with offerings including medical insurance, medical aid, gap insurance, and employee assistance programmes.

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