Application Support Representative

Responsibilities:

• Manage incoming customer calls, providing expert guidance through the loan application process.
• Proactively follow up with customers to encourage completion of loan applications.
• Ensure high levels of customer satisfaction by explaining product features and benefits.
• Maintain meticulous customer account records.

Requirements:

• Prior call center experience is a plus, but proven background in fast-paced customer service environments valued.
• Exceptional communication and active listening skills with professionalism and empathy.
• Proven ability to thrive in high-volume environments by demonstrating adaptability and multitasking.

Benefits:

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching plus roth option.
• PTO, paid holidays, and paid parental leave.