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You're Excited About This Opportunity Because You Will:
- Build the Customer Success organization from the ground up.
- Recruit, coach, and develop a high-performing team of Customer Success Managers.
- Own GRR, NRR, renewals, expansion revenue, and customer health.
We're Excited About You Because:
- 7+ years of Customer Success, Account Management, or SaaS leadership experience.
- 3+ years leading customer-facing teams.
- Builder mindset with experience creating scalable CS processes.
Compensation and Benefits:
- Base Salary Range: $145,000-$165,000 per year.
- Part of a competitive total rewards package including an annual bonus.
- Employer-paid benefits, L&D stipend, and incentive pay for eligible roles.
Visual Matrix
Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.