Director, Commercial Sales & Account Management

About the Role:

• Seek a Director to lead a growing offshore team focused on expansion and retention within the CMRL customer base.
• Own Net ARR growth through a combination of upsell/cross-sell strategy and strategic renewals management.
• Oversee a team of 100+ offshore Account Managers and sellers managing complex customer relationships.

Responsibilities:

• Directly manage frontline managers, coaching them to hit quarterly targets and build a culture of accountability.
• Recruit, hire, and develop top talent, building a bench of future leaders in a high-growth environment.
• Partner with Marketing, Product, and Strategy to surface customer needs and design cohesive GTM strategies.

Qualifications:

• 10+ years of SaaS sales or account management experience, including 4+ years in a leadership role.
• Proven success leading SMB or Commercial segments through complex deal cycles and strategic renewals.
• Strong operational acumen with Salesforce, dashboards, AI tools, and forecasting models.