Sr. Manager, Customer Success

What you'll be doing:

• Lead and develop a team of Customer Success Managers to drive customer outcomes and revenue retention.
• Build relationships with customer executives, serve as escalation point, and partner with enablement.
• Manage account planning, risk mitigation, and expansion strategies across teams.

About the team:

• The Customer Success Team owns the overall customer relationship and provides best-in-class experience.
• Goal is to provide best practices and thought leadership to help customers recognize business value.
• Aim to be trusted partners and create raving fans who want to further their partnership.

Who you are:

• Manage and influence behavior through persuasion and consensus building.
• Understand value drivers in recurring revenue business models; analytical and process-oriented.
• Enthusiastic and creative leader with excellent communication skills.

Compensation & Benefits:

• Expected annual base salary range $145,000 - $175,000 plus bonus and stock options.
• Benefits include medical, dental, vision, 401k, generous PTO, parental leave, and more.
• Additional perks: wellness stipend, technology reimbursement, commuter benefits, and learning opportunities.