Source Job

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
• Collaborate with internal departments to achieve customer success and maintain productive software use.
• Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.

Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.

• Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
• Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
• Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.

Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
• Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
• Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.

Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
• Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
• Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.

This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.

• Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
• Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
• Establish clear goals, KPIs, and processes to optimize team performance and customer success.

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.

• Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
• Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
• Partner with Sales on expansion opportunities and act as the voice of the customer within the company.

Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
• Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
• Act as an executive escalation point and strategic partner for high-value enterprise customers.

Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.

• Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
• Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
• Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.

• Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
• Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
• Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.

Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.

• Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
• Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
• Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.

Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.

• Manage client requests and provide timely, results-based customer service.
• Act as a liaison between clients and internal teams for project management and resolution.
• Track KPIs like satisfaction and retention while supporting cross-functional collaboration.

Enumerate provides a platform for community association management, helping clients manage financials and operations. The company is a growing tech firm with a focus on customer success and partnership.

• Act as a strategic partner for enterprise customers, maximizing the value of an AI-powered revenue platform.
• Manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts.
• Collaborate with Sales, Product, Marketing, and Operations to influence customer growth and long-term retention.

• Develop and maintain long-term business relationships with clients by understanding their priorities and ensuring they get value from the software.
• Onboard and train customers on new features, monitor utilization, and identify upsell and expansion opportunities.
• Adapt quickly to changes, possess strong relationship building skills, and provide reports to management on client development.

Surglogs is an award-winning software solution that digitizes and streamlines regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are a quickly growing team looking for ambitious and passionate individuals to join their movement.

• Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
• Build deep relationships with customer stakeholders and map use cases before and during deployment.
• Become the product expert, run demos, and feed field insights back to product and engineering.

Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.