Lead and develop a distributed team of Customer Success Managers across Commonwealth territories.
Drive strategic customer outcomes through executive business reviews, success planning, and QBRs.
Partner with Sales, Professional Services, Support, and Product to maximize adoption and retention.
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.
Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
Establish clear goals, KPIs, and processes to optimize team performance and customer success.
Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.
Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.
Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.
Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.
LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.
Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Lead, mentor, and develop a team of Customer Success Managers to drive customer outcomes.
Oversee onboarding, adoption, and retention initiatives for startup customers.
Partner with cross-functional teams to enhance customer experiences and improve processes.
A partner company provides customer success solutions for startup customers. It operates with a remote-first culture and focuses on team development and customer impact.
Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
Partner with Sales on expansion opportunities and act as the voice of the customer within the company.
Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Lead, coach, and develop a team of Startup Customer Success Managers to ensure consistent delivery of high-quality outcomes.
Drive team performance through regular 1:1s, feedback loops, skill development, and hands-on support.
Build and scale repeatable customer success programs across onboarding, adoption, and retention while balancing automation and high-touch engagement.
This company is a fast-scaling SaaS provider supporting early-stage startups. It fosters a culture of collaboration, flexibility, and remote work with a focus on customer success.
Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.
Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.
Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.
Orchestrate branch-by-branch rollouts, manage KPIs, and keep deployments on track.
Build deep relationships with customer stakeholders and map use cases before and during deployment.
Become the product expert, run demos, and feed field insights back to product and engineering.
Airwave provides AI-powered smart glasses for industrial field-service technicians, helping them work more efficiently. The company is a fast-growing startup with a culture of ownership, deep customer focus, and continuous improvement.
Manage a portfolio of customers across MEA, acting as a trusted advisor to build, mature, and scale successful security programs.
Use data-driven decision making and AI-first thinking to analyze program performance and deliver actionable insights to customers.
Serve as primary liaison between customers and internal teams, handling escalations, executive reviews, and renewal processes.
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI solutions with the world's largest community of security researchers. The company has been named a Most Loved Workplace for Young Professionals (2024) and fosters an inclusive culture focused on customer obsession, transparency, and collaboration.
Define and execute the long-term growth strategy for Managed Services, driving revenue, profitability, and customer success.
Build, lead, and scale Managed Services as a dedicated business area with operational excellence and commercial frameworks.
Own end-to-end customer lifecycle from conversion to renewal, aligning with enterprise sales and stakeholder engagement.
Miratech helps visionaries change the world through global IT services and consulting, driving digital transformation for large enterprises. With nearly 1000 professionals across 25+ countries and a 99% project success rate, we foster a culture of relentless performance and over 25% annual growth.
Lead, coach, and develop a global team of Customer Engineers, driving performance and culture.
Act as primary escalation point for complex customer issues, providing technical guidance and resolution.
Partner with Sales and cross-functional teams to support pre-sales enablement and customer onboarding.
The job is listed on behalf of a partner company, which manages all applications and next steps. The partner is a fast-growing SaaS environment focused on IT automation and software deployment serving thousands of enterprise IT teams.
Serve as a strategic advisor to a portfolio of EMEA customers, driving adoption and value realization of the NodeZero platform.
Deliver technical onboarding and enablement, proactively identify customer needs, and collaborate with Sales and Support to drive retention and growth.
Conduct regular check-ins and quarterly business reviews, maintaining detailed records of customer health using Salesforce, Gainsight, and JIRA.
Horizon3.ai is a fast-growing remote cybersecurity company that provides the NodeZero autonomous penetration testing platform to help organizations proactively find and fix exploitable attack vectors. The company is a small startup team of former U.S. Special Operations cyber operators and engineers, committed to a culture of respect, collaboration, and ownership.