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What you'll do:
- Lead, mentor, and develop a team of CSMs across UK, Canada, and Australia.
- Drive QBR excellence, success plans, and executive engagement for priority accounts.
- Partner with Sales, PS, Support, and Product to ensure customer adoption and growth.
What you'll bring:
- 8+ years in customer-facing roles, 3+ years managing Customer Success teams.
- Track record driving retention and expansion through a team across enterprise and public sector.
- Strong partnership skills across functions and comfort with Salesforce and Gainsight.
Bonus:
- Experience in public safety, justice, or corrections sector.
- Familiarity with Axon or comparable device and cloud ecosystems.
Axon
Axon develops devices and cloud software for public safety and justice. They foster a fast-paced, collaborative culture focused on candor and care, seeking diverse perspectives.