Manager, Customer Success (North America Enterprise)
Benefits
Unlimited PTO
18w maternity
4w paternity
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Your Impact:
- Drive net revenue retention (NRR) and gross revenue retention (GRR) targets for the North America Enterprise segment.
- Coach senior CSMs in account mapping, executive relationship building, and value realization.
- Use data-driven insights to forecast churn risks and optimize portfolio distributions.
Your Qualifications:
- 5+ years leading high-performing Customer Success or Account Management teams with enterprise accounts ($100K+).
- Deep understanding of enterprise organizational structures and procurement processes.
- Strong analytical skills to convert metrics into retention strategies.
Why Join Wrike?:
- Flexible Time Off (FTO) and 401(k) match.
- 18 weeks maternity leave and 4 weeks paternity leave.
- Comprehensive health, disability, and life insurance plans.
Wrike
Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.