Manager of Customer Success
Remote regions
CanadaBenefits
3w PTO
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Accountabilities:
- Lead, mentor, and develop a team of Customer Success Managers through coaching and performance management.
- Personally manage strategic enterprise accounts, acting as an executive sponsor and trusted advisor.
- Design and optimize customer success workflows to improve scalability and operational efficiency.
Requirements:
- 2–5+ years in Customer Success or Account Management in SaaS.
- 1–4+ years managing Customer Success teams.
- Strong executive communication and cross-functional collaboration skills.
Benefits:
- Flexible work options including fully remote, hybrid, or office-based.
- Competitive compensation with comprehensive wellness benefits and annual stipend.
- Three weeks vacation, paid volunteer day, RRSP matching, and employee stock purchase program.
Unknown
Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.