Source Job

• Manage customer relationships throughout the lifecycle, driving onboarding, adoption, retention, and value realization.
• Monitor customer health using data and engagement signals to proactively identify risks and develop strategies.
• Collaborate with cross-functional teams and partners to create scalable processes and improve customer outcomes.

A partner company in the technology sector provides solutions that drive customer value. The company is growing and offers a remote, collaborative culture with a focus on innovation and customer impact.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Drive revenue growth by acquiring new healthcare clients and expanding existing strategic accounts.
• Build and nurture relationships with C-level stakeholders at healthcare organizations.
• Lead complex sales cycles including RFP responses, negotiations, and contract discussions.

This partner company is a globally connected organization focused on technology, customer experience, and innovation. It has a collaborative, high-performing culture with distributed teams and a commitment to professional growth.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Manage the full client lifecycle, including onboarding, training, renewals, and expansion.
• Build strong relationships with healthcare clients through proactive support and value-focused engagement.
• Drive subscription renewals, monitor customer health metrics, and identify growth opportunities.

The company provides innovative technology solutions for healthcare providers. It is a fast-growing international business with a collaborative and supportive team culture.

• Build and maintain client relationships, serving as the primary point of contact for operational items and ensuring retention through exceptional service.
• Uncover client business needs, deliver tailored solutions, and partner cross-functionally to drive success and growth.
• Manage KPIs, conduct quarterly reviews, and travel to client sites and industry events to represent the company.

HHAeXchange is the leading technology platform for home and community-based care, providing a comprehensive end-to-end homecare solution. Founded in 2008, we are a growing company with a passionate team dedicated to transforming healthcare through our homecare ecosystem.

• Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
• Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
• Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.

HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.

• Design and scale digital customer success programs to improve onboarding, adoption, and retention.
• Own the customer lifecycle and develop automated customer journeys using AI and analytics.
• Collaborate with cross-functional teams to create self-service resources and in-app guidance.

The company is a growing technology organization focused on customer success solutions. They offer a collaborative and innovative work environment with a focus on learning and professional development.

• Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
• Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
• Maintain account health records in HubSpot and assist with process improvements to streamline team operations.

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.

• Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
• Proactively engage with customers to improve retention, satisfaction, and product usage.
• Collaborate with internal teams to resolve customer needs and influence product improvements.

The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.

• Manage the full sales cycle for SMB customers, from prospecting to closing.
• Build strong relationships and provide value-based solutions to merchant challenges.
• Collaborate with cross-functional teams and continuously improve sales strategies.

The company helps small and medium-sized businesses adopt innovative tools to simplify operations and improve customer experiences. It is a fast-paced, data-driven environment with a focus on sales performance and customer impact.

• Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
• Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
• Collaborate with internal teams to share client insights and support broader business objectives.

Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.

• Manage a portfolio of strategic clients to ensure they achieve measurable business outcomes through cloud-based solutions.
• Serve as the primary point of contact and trusted advisor, driving adoption, satisfaction, retention, and account growth.
• Collaborate across technical, delivery, and business teams to solve challenges and create long-term value.

This position is listed on behalf of a partner company that specializes in cloud-based solutions and managed services. They are a growing organization fostering innovation, ownership, and customer impact within a collaborative environment.

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, and executive stakeholders to improve population health.

Virta Health is on a mission to reverse metabolic disease in one billion people by combining technology, personalized nutrition, and virtual care. With over $350 million in funding from top-tier investors, the company partners with major health plans and employers to help employees restore their health.

• Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
• Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
• Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.

This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Own the full customer lifecycle for mid-market and enterprise accounts, from onboarding to long-term retention.
• Build strong relationships with stakeholders, acting as a trusted advisor and driving value.
• Collaborate with internal teams and leverage AI tools to improve efficiency and customer outcomes.

The company helps organizations build and manage international teams with confidence. It is a global, remote-first environment with a focus on innovation and collaboration.

• Manage the full customer lifecycle from onboarding to long-term adoption.
• Build strong relationships with key stakeholders and act as a strategic advisor.
• Monitor customer health, identify risks, and drive expansion opportunities.

The company provides a modern SaaS platform that helps organizations maximize value. It is a fast-growing, remote-friendly company with a focus on equal opportunity and diverse perspectives.

• Develop and sustain relationships with partner practices to drive transaction retention and growth.
• Leverage data and insights to optimize engagement and maximize portfolio outcomes.
• Act as a trusted advisor, sharing best practices and influencing adoption of payment plan technology.

Cherry is a FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians, making care more financially accessible. Founded by Stanford entrepreneurs with venture backing from Kleiner Perkins and DCM, it is a high-growth organization reshaping patient payments.