Account Manager / Customer Success

Key Responsibilities:

• Manage the full client lifecycle, including onboarding, training, account management, renewals, and expansion activities.
• Coordinate the transition of new customers from sales teams and ensure smooth implementation.
• Build strong relationships with clients through regular communication, proactive support, and value-focused engagement.

Requirements:

• Minimum of 2 years of experience in account management, customer success, sales, or client services.
• Strong understanding of customer success concepts, including renewals, churn, and recurring revenue.
• Experience working with CRM platforms such as Salesforce or Monday.com.

Benefits:

• Fully remote position based in South Africa.
• Competitive base salary ranging from $60,000 to $70,000 per year.
• Performance-based bonuses and incentives linked to objectives and account growth.