Customer Success Manager

Key Responsibilities:

• Build and maintain strong client relationships, understanding their needs and serving as the primary contact for day-to-day operations.
• Ensure client retention through exceptional service, assist with escalations, and uncover business pain points to deliver solutions.
• Partner with product teams to provide feedback, maintain weekly communication, and manage KPIs to drive customer satisfaction.

Requirements:

• Bachelor's degree required and 3+ years of client service experience; healthcare or SaaS experience preferred.
• Excellent verbal, written, and interpersonal communication skills, with strong relationship management and problem-solving abilities.
• Proficiency in Salesforce and MS Office Suite, with the ability to manage multiple priorities in a fast-paced environment.

Compensation and Benefits:

• Base salary range of $95,000 - $115,000 per year, not including variable compensation.
• Competitive health plans, paid time-off, company paid holidays, and a 401(k) retirement program with company match.
• Remote work with 10-25% travel, including overnight travel to client sites and industry events.