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Leadership
Responsibilities:
- Build and optimize scalable digital customer success programs for onboarding, adoption, and retention.
- Develop and execute a digital customer success strategy focused on scalability and customer value.
- Create and manage customer education initiatives, including training videos and self-service resources.
Requirements:
- Proven experience developing and scaling digital customer success programs for SMB SaaS customers.
- Hands-on experience with customer education platforms, in-app engagement tools, and lifecycle automation.
- Strong analytical skills and ability to measure performance and optimize customer programs.
Benefits:
- Competitive annual salary range of 80,000 CAD to 110,000 CAD.
- Remote work flexibility and health and dental benefits.
- Opportunity to shape a new customer success function in an innovative technology company.
Partner Company
The company is a growing technology organization focused on customer success solutions. They offer a collaborative and innovative work environment with a focus on learning and professional development.