Digital Customer Success Lead

About Karbon:

• Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform.
• We have tens of thousands of customers in 40 countries and a globally distributed team across the US, Australia, New Zealand, Canada, the UK, and the Philippines.
• We are well-funded, ranked #1 on G2, and have a people-first culture recognized with Great Place To Work® certification and Fortune's Best Small Workplaces™.

About the Role:

• You will design and operate the digital-first success motion for our SMB segment, including automated lifecycle journeys and scalable adoption programs.
• You will own the full digital customer journey from onboarding through renewal, building campaigns and leveraging AI tools to automate outreach.
• You will instrument metrics, track program performance, and work cross-functionally with Product, Marketing, and Implementation.

Why Work at Karbon:

• Gain global experience across multiple countries with an excellent benefits package including paid flexible time off, company paid medical/dental/vision, and up to 8 weeks paid parental leave.
• Enjoy a collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback.
• Work with a high-performing team in a fast-growing company that promotes from within.