Prompt Therapy Solutions, Inc

Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions regarding RCM and billing software, triage tickets and perform escalations, support engineering ticket creation, and maintain a deep understanding of our product offerings. Promote customer satisfaction by understanding customer needs and exceeding expectations, identifying opportunities to enhance our product and service features.

As an Invoice Analyst at Prompt, you will play a crucial role in supporting our finance department by managing various financial and administrative tasks. You will work closely with the Customer Finance Lead to ensure the smooth operation of our client facing financial processes, contributing to the overall success and efficiency of the company.