Customer Success Team Manager

Job Summary:

• Operates at a strategic level, overseeing a team of CSMs and driving department-wide initiatives.
• Requires strong leadership, analytical skills, and deep understanding of customer success best practices.
• Manages high-value accounts and collaborates with cross-functional teams.

What You'll Do:

• Lead, mentor, and develop a small and diverse team of Customer Success Professionals.
• Support CSMs in executing complex contract renewals, expansions, and upsells.
• Analyze customer health trends to proactively mitigate churn risks.

We'd Like You To Have:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in customer success or account management, preferably in SaaS.
• 2+ years of experience leading and managing a team of customer success professionals.

Benefits and Perks:

• Professional development allowance to help you grow.
• Ample PTO including paid time off for volunteering and your birthday.
• 401K with company matching, medical, dental, and vision coverage.