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About the Role:
- Lead and grow a customer support team through the next phase of growth.
- Build genuine customer relationships through human connection, not scripts or automation.
- Drive retention by treating customer success as an extension of sales through trust.
What You'll Do:
- Manage, coach, and mentor a team, setting the standard for empathetic engagement.
- Become a product expert to anticipate needs and train the team.
- Develop processes for scale while preserving personal service.
What We're Looking For:
- 3+ years of customer success leadership experience.
- Strong people-management instincts and a passion for customer relationships.
- Comfort with data balanced by intuition and a relationship-building mindset.
ComputerCare
ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.