Source Job

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow and succeed.
• Build strong relationships with your own portfolio of customers, driving adoption, retention, and growth.
• Spot challenges early, step in for complex conversations, and shape processes to improve customer outcomes.

We provide tailored, end-to-end SaaS solutions for the service economy, serving over 725,000 customers in home services, health services, and wellness industries. We are building an extraordinary company with a culture that values talented, energetic, and motivated people.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Lead and grow a customer support team of 4-9, fostering a culture where going above and beyond is the norm.
• Own the customer experience by setting a relationship-first standard and modeling empathetic, human engagement.
• Build scalable processes and playbooks that preserve the personal, relationship-driven service that sets the company apart.

ComputerCare is a woman-owned IT services company that combines certified technical expertise with genuine human connection to manage device lifecycles and perform authorized repairs for clients worldwide. With a team-oriented culture built on accountability, quality, and lasting relationships, they value technical excellence and the people behind it.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Lead and coach Customer Success, Implementation, and CS Operations teams to achieve exceptional customer outcomes.
• Drive customer adoption, retention, and value realization through scalable processes and data-driven strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to shape customer-focused initiatives.

They are a growing SaaS company focused on delivering exceptional customer outcomes through strategic leadership and operational excellence. They foster an inclusive, collaborative culture with a high-growth environment and trust-based flexibility.

• Manage a team of up to 5 CSMs while carrying your own portfolio of complex, high-value accounts.
• Serve as a mentor and escalation resource, providing coaching on account strategy, renewals, and customer conversations.
• Partner with the VP to develop playbooks, improve processes, and ensure team-wide consistency in customer success practices.

Parachute Health is the leading digital ordering platform for medical equipment and supplies, connecting major health systems and suppliers to help patients get life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients, and operates as a remote-first organization.

• Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
• Build trusting relationships with customers, understand their business goals, and drive product adoption.
• Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.

Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.

• Lead and develop a team of Customer Success Managers to drive customer outcomes and revenue retention.
• Build relationships with customer executives, serve as escalation point, and partner with enablement to advance CS playbooks.
• Manage account planning, risk mitigation, and expansion strategies while collaborating across teams.

FourKites is the leader in AI-driven supply chain transformation, turning supply chain data into automated action for global enterprises. They serve over 1,600 brands and process 3.2 million events daily, with a culture that celebrates differences and values inclusivity.

• Manage the entire family care journey from lead nurturing to discharge, focusing on retention and satisfaction.
• Lead and develop a Customer Success team, fostering accountability and empathy in every interaction.
• Design data-driven processes, track KPIs, and collaborate cross-functionally to optimize family experience.

Coral Care builds a marketplace connecting families with trusted local pediatric therapy providers who accept insurance. It is a fast-growing, fully distributed company with a culture of compassion, collaboration, and momentum.

• Lead and inspire a high-performing Customer Success team to drive customer satisfaction, retention, and growth.
• Collaborate with Sales, Marketing, and Product to create a unified customer ecosystem.
• Establish clear goals, KPIs, and processes to optimize team performance and customer success.

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, they foster a culture of trust, positive intent, and diverse perspectives.

• Lead and mentor a team of Customer Success Managers, establishing goals and success metrics to improve customer retention and expansion.
• Act as a trusted escalation point for key customer relationships and partner with Sales, Product, and Engineering teams.
• Design and refine customer success playbooks, workflows, and reporting systems to improve scalability and consistency.

The partner company is an organization focused on helping customers maximize the value of innovative data and technology solutions. It operates as a fully distributed remote team with a collaborative, inclusive culture emphasizing learning, mentorship, and career growth.

• Leads a team driving customer adoption, retention, and expansion with clear expectations and scalable operating models.
• Owns renewal and expansion performance for a segment through hiring, coaching, and operational discipline.
• Champions AI tools to streamline workflows and surface customer insights faster for strategic work.

Abnormal Security protects organizations from AI-powered cybercrime using a behavioral AI platform. Trusted by 4,500+ enterprises, the company fosters a culture of excellence, accountability, and continuous improvement.

• Lead a high-impact customer success organization focused on retention, expansion, and long-term customer value.
• Drive adoption, renewal performance, and revenue growth by building scalable customer success strategies.
• Partner with Sales, Product, Support, Engineering, and Operations to shape the customer journey and improve business impact.

Jobgether is an AI-powered job matching platform that connects candidates with employers. The company offers a transparent and collaborative culture focused on learning, innovation, and impact.

• Manage a portfolio of high-value customer accounts and own renewals and expansion opportunities.
• Conduct regular business reviews and success planning sessions to drive product adoption and mitigate churn.
• Partner cross-functionally with Sales, Product, Support, and Implementation to deliver an exceptional customer experience.

Visual Matrix is building the hospitality technology platform of choice, helping hotels maximize revenue, improve operations, and deliver exceptional guest experiences. Their culture is customer-centric, collaborative, and entrepreneurial, with a focus on moving quickly and empowering people to make an impact.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Lead and coach a team of senior Customer Success Managers to drive retention and growth for North America Enterprise accounts.
• Develop proactive retention frameworks and strategies to reduce churn and unlock expansion opportunities.
• Act as an executive escalation point and strategic partner for high-value enterprise customers.

Wrike is a work management platform that helps teams collaborate and exceed goals. With over 1,000 employees across 10 global hubs, they foster a culture of innovation, collaboration, and customer focus.

• Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
• Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
• Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.

Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.

• Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
• Own portfolio health and retention, using account health signals to prioritize team efforts.
• Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.

Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.