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Leadership
Key Responsibilities:
- Active Customer Success: Lead account management, retention, and churn saves while building trusted relationships.
- Session Management: Set up dashboards and tracking to optimize scheduling for families and providers.
- Team Leadership: Coach and develop the Customer Success and Care Concierge teams, modeling empathy.
Process and Collaboration:
- Process Optimization: Build and scale processes that maximize family conversion and retention.
- Cross-Functional Collaboration: Partner with Provider Operations, Marketing, and Billing for seamless coordination.
- Voice of the Family: Surface feedback and trends to drive product and service improvements.
Data and Qualifications:
- Data and Metrics Ownership: Track and report on KPIs, identify trends, and drive team improvements.
- 5-8 years experience in customer success or healthcare operations, with proven team management and CRM skills.
Coral Care
Coral Care builds a marketplace connecting families with trusted local pediatric therapy providers who accept insurance. It is a fast-growing, fully distributed company with a culture of compassion, collaboration, and momentum.