Source Job

• Own the full post-sale lifecycle for commercial accounts, including onboarding, adoption, renewal, and expansion.
• Monitor account health and usage signals to proactively surface risk and growth opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey.

Tavily builds the search engine for AI agents, connecting LLMs to high-quality web content for RAG and real-time reasoning. The company works with innovative AI teams from startups to large enterprises, fostering a fast-moving, collaborative culture.

• Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
• Lead customer onboarding and platform implementations to reduce time-to-value.
• Identify upsell opportunities and manage contract renewals to support growth.

We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.

• Oversee customer onboarding, quarterly business reviews, and executive check-ins to ensure success.
• Work with enterprise customers to create tailored success plans and drive adoption.
• Collaborate with Sales, Product, and Marketing to drive platform evolution and revenue retention.

Aiwyn is the first complete platform for modern accounting firms, backed by top-tier investors like Bessemer, KKR, and Revolution. We are one of the fastest-growing scale-up SaaS companies, building category-defining technology with world-class people, processes, and products.

• Serve as the primary point of contact for a portfolio of employer customers, providing white-glove service throughout their lifecycle.
• Advocate for and assist customers in leveraging modern tools, including AI-powered solutions, to optimize benefit administration.
• Increase value and drive revenue by cross-selling Lively products and facilitating onboarding and implementation.

Lively provides user-centric benefit solutions, including a top-rated modern HSA and a full suite of benefits for companies, consumers, and financial institutions. It is a remote-first company headquartered in San Francisco with employees across the US.

• Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
• Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
• Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.

Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.

• You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
• You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
• You identify and drive upgrade and expansion opportunities within your book of business.

EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.

• Drive a portfolio of customer renewals to successful conclusion as an extended member of the account team.
• Build accurate forecasts and highlight renewal risks while developing resolution strategies.
• Partner with sales, customer success, and leadership to accelerate renewals and improve processes.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and gain insights. With over 20 years in the industry, the company fosters an inclusive culture where employees' ideas are heard and contributions have real impact.

• Take ownership of each account by building strong relationships to ensure customer satisfaction.
• Acquire deep knowledge of company products and value proposition to drive adoption.
• Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.

AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.

• Build strategic relationships with executives and key stakeholders to drive usage and value realization of YourCause solutions.
• Monitor customer health and proactively manage wellness plans to protect recurring revenue.
• Identify expansion opportunities and foster customer loyalty through reference programs and advocacy.

Blackbaud is the world's leading cloud software company powering social good through purpose-driven technology and responsible AI. With over three decades of experience, the company is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom, fostering a diverse and inclusive culture.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Lead and mentor a team of Customer Success Managers to drive adoption, retention, and renewals.
• Manage strategic enterprise accounts as an executive sponsor and trusted advisor.
• Develop scalable processes and collaborate cross-functionally to improve customer outcomes.

Our partner is a fast-growing SaaS company focused on customer success and retention. They foster a collaborative, remote-first culture with opportunities for professional growth and innovation.

• Manage a portfolio of enterprise customers as a trusted advisor and strategic partner.
• Drive customer retention, renewals, and expansion opportunities.
• Lead executive-level business reviews and success planning sessions.

The company provides innovative SaaS solutions that help organizations maximize value. It operates with a remote-first, collaborative culture and focuses on customer success.

• Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
• Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
• Collaborate with cross-functional teams to align customer success strategies with broader business objectives.

Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.

• Manage rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations ahead of contract expiration.
• Build and improve retention workflows using Salesforce and integrated tooling, contributing to scalable repeatable processes.
• Proactively build relationships with smaller and long-tail accounts, identify at-risk accounts early, and execute save strategies with cross-functional partners.

Upsun is a cloud application platform built for hybrid teams of humans and AI, providing predictable performance, security, and observability without backend infrastructure hassle. We are a remote global workforce of over 30 countries, committed to open source and an open, inclusive culture.

• Drive customer retention and growth through adoption, support, and value demonstration.
• Own and develop Digital and Smart Business Engagement model customers, nurturing them throughout the customer journey.
• Meet regular renewal and customer satisfaction targets while tracking interactions in Salesforce.

QAD is a global leader in next-generation SaaS manufacturing and supply chain solutions, helping manufacturers build adaptive enterprises. The company fosters a collaborative culture of smart, hard-working people with an atmosphere of growth and opportunity.

• Act as strategic partner and trusted advisor to enterprise customers, ensuring adoption and retention.
• Drive product utilization through alignment with goals, training, and strategic reviews demonstrating ROI.
• Own renewals, identify upsell opportunities, and advocate for customer needs across internal teams.

Teramind provides cybersecurity solutions to enterprise customers. They are a fully remote company with a global, forward-thinking team that has operated remotely since 2014.

• Build meaningful relationships with Mid-Market customers through engaging emails, calls, and in-person meetings.
• Partner with customers to develop plans that align with their long-term goals and drive adoption.
• Manage key metrics around adoption, retention, growth, and advocacy to achieve team goals.

Loopio is a remote-first workplace that unleashes learning and growth opportunities for its employees. They foster a supportive culture that values teamwork, curiosity, and innovation.

• Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
• Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
• Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.

ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.

• Lead a team of Enterprise Customer Success Managers to drive retention, expansion, and strategic customer value.
• Develop account strategies, executive engagements, and cross-functional initiatives across Sales, Product, and Support.
• Manage team performance, coach direct reports, and oversee executive escalations to ensure customer success.

Motus is the leading expert in vehicle reimbursement and driver risk mitigation, offering solutions for Fortune 500 companies. With over 80 years of data, the company fosters a culture based on WorkLife Pillars like WorkAnywhere and WorkTogether, with a focus on work-life balance and remote flexibility.

• Lead critical activities such as onboarding, escalations, training, risk mitigation, and renewals for a shared customer book.
• Handle customer cases via a round-robin system, ensuring timely responses and high-quality outcomes.
• Partner with cross-functional teams to provide holistic support and maintain accurate data in Salesforce.

Muck Rack is the leading SaaS platform for public relations and communications professionals. It is a founder-controlled, fully distributed company with a culture of resilience, transparency, ownership, and customer devotion.