Manage rolling pipeline of customer renewals across a high-volume portfolio, initiating conversations ahead of contract expiration.
Build and improve retention workflows using Salesforce and integrated tooling, contributing to scalable repeatable processes.
Proactively build relationships with smaller and long-tail accounts, identify at-risk accounts early, and execute save strategies with cross-functional partners.
Upsun is a cloud application platform built for hybrid teams of humans and AI, providing predictable performance, security, and observability without backend infrastructure hassle. We are a remote global workforce of over 30 countries, committed to open source and an open, inclusive culture.
Own the end-to-end renewal process for a portfolio of customers, driving timely contract renewals and building trusted relationships.
Identify renewal risks early and develop mitigation plans in partnership with Sales, Customer Success, and Technical Account Managers.
Achieve renewal rates of 90% or higher while supporting company retention and revenue goals through accurate forecasting and collaboration.
Corelight defends the world’s most sensitive networks by transforming digital footprints into actionable insights. Backed by top-tier venture capital and fueled by agentic AI, the company is a fast-growing network detection and response platform with a collaborative, inclusive, and geographically distributed culture.
Manage a portfolio of customer renewals, ensuring timely execution of renewal processes and revenue retention.
Collaborate with Customer Success, Sales, and other go-to-market teams to deliver a smooth renewal experience.
Lead renewal negotiations, resolve commercial challenges, and align customer needs with business objectives.
A global SaaS provider serving enterprise customers worldwide with a focus on innovation and professional growth. The company fosters a collaborative and inclusive culture, emphasizing ownership and continuous improvement.
Deliver a world-class customer experience across the full customer lifecycle, from post-sale to renewal and expansion.
Build trusting relationships with customers, understand their business goals, and drive product adoption.
Lead the renewal process, mitigate risk, and identify upsell and cross-sell opportunities.
Ryan is a rapidly expanding tax services firm serving the world's most respected Global 5000 companies. The company offers an innovative work environment, accelerated growth for high performers, and a competitive benefits package.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Support existing programs to maximize revenue and resolve customer contract issues.
Coordinate with Account Managers to proactively manage subscription opportunities.
Identify at-risk accounts and develop mitigation plans to retain customers.
Workiva provides a cloud-based platform that unifies finance, risk, and sustainability for complex organizations. It is a large company with a collaborative culture focused on innovation and employee development.
Own the full renewal motion: research account health, craft pricing quotes, and negotiate terms to secure revenue.
Partner closely with Tech Touch CSMs to strategize on accounts and maximize bookings.
Maintain impeccable opportunity administration in Salesforce, including accurate deal sheets and pipeline forecasting.
KnowBe4 is a pioneer in digital workforce security, providing attack simulation, training, and AI-driven security solutions. Trusted by over 70,000 organizations worldwide, the company fosters a talented and dynamic team focused on customer success.
Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends and opportunities.
Drive the global renewal forecasting process by integrating customer health insights and predictive analytics.
Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security risk. With over 50 million users and more than half of the Fortune 100 as customers, GitLab fosters a high-performance culture that embraces AI and values continuous knowledge exchange.
Maximize customer retention rates through effective sales techniques over phone, video, and email while minimizing churn and contraction.
Execute the renewal process to ensure ARR is retained or expanded, and evaluate license usage to complete true-up requirements.
Collaborate with Sales and Customer Success Managers on renewals strategy, leveraging customer analytics to identify and mitigate risk.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and trusted by more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage renewals, upsells, and day-to-day relationships across a large portfolio of accounts, prioritizing by risk and value.
Run the renewal pipeline, negotiate commercial terms, and spot expansion opportunities for additional frameworks.
Partner cross-functionally with Customer Success, Sales, and Finance to unblock renewals and keep forecasts accurate.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. It is backed by investors like Accel and Elevation and trusted by over 3,000 organizations.
Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.
Affinity provides a Relationship Intelligence platform that helps dealmakers find, manage, and close more deals using data from trillions of interactions. With over 3,000 customers and $120M in funding, the company has a collaborative, inclusive culture and has been recognized as a Best Workplace.
You own a portfolio of customer accounts as their primary point of contact throughout the customer lifecycle.
You manage the renewal process end-to-end with accurate forecasting and on-time renewals.
You identify and drive upgrade and expansion opportunities within your book of business.
EasyLlama is on a mission to end checkbox compliance by reinventing compliance training with engaging, bite-sized, mobile-first learning. We are a bootstrapped, profitable company trusted by over 6,000 organizations, including Shake Shack and Sephora, and recognized on the Inc. 5000 list with a 96% G2 rating.
Drive renewals and revenue retention for a portfolio of key accounts, ensuring timely contract renewals.
Identify upsell and cross-sell opportunities to expand revenue within existing accounts.
Lead negotiations and collaborate with cross-functional teams to align account strategies.
UpGuard is replacing manual security bottlenecks with AI-driven precision, building a Cyber Risk Posture Management (CRPM) platform that integrates security ratings, threat intel, and agentic AI. They are scaling after a $75M Series C, have a record-breaking 2025, and are a Certified Great Place to Work with a collaborative, consultative culture.
Actively monitor account health using structured scoring to identify risk early.
Drive adoption of contracted features to ensure clients get real value.
Manage full renewal cycle and identify expansion opportunities.
Sweed is a product-driven software startup building the all-in-one Dispensary Operating System platform for cannabis retail. With a team of approximately 250 people across the US and internationally, they believe in the medicinal potential of cannabis and responsibility to help the industry operate better.
Conduct thorough Account Reviews with customers to ensure satisfaction before renewal.
Proactively identify customer issues and collaborate with teams to mitigate risks.
Qualify and validate the SFDC renewal pipeline for accuracy and completeness.
Check Point Software Technologies is a global cybersecurity leader. We are consistently nominated for the Forbes Best Employers list and foster a passionate, fun, remote-friendly, and fast-paced environment.
Own retention and renewals for a portfolio of large enterprise accounts, driving customer adoption and value.
Build trusted relationships with executive stakeholders, aligning Brandwatch solutions with business goals.
Act as customer advocate, escalating product feedback and orchestrating cross-functional teams for seamless experience.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, the company fosters an inclusive culture that values diversity and innovation.
Engages with customers and partners to understand business priorities and ensure alignment with recurring revenue strategy.
Applies technical expertise across products and services to support renewal execution for mid-market accounts.
Collaborates with cross-functional teams to prepare renewal quotes and resolve technical risks.
Cisco is a multinational technology company that develops networking hardware, software, and telecommunications equipment. With over 80,000 employees, Cisco fosters a culture of innovation and collaboration, empowering employees to make a global impact.
Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.
Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Manage a high-volume portfolio of customer accounts and own the end-to-end renewal process.
Lead commercial conversations on pricing, contracts, and multi-year commitments while identifying expansion opportunities.
Monitor account health, mitigate churn risks, and partner with cross-functional teams to ensure successful renewals.
The company provides enterprise software and compliance solutions in a high-growth SaaS environment. They foster a remote-first culture focused on ownership, learning, and meaningful impact.