Customer Success Operations Analyst

About the Role:

• You will take ownership of critical systems and processes that power our Go-To-Market strategy, focusing on quoting and renewal workflows.
• You'll be the subject matter expert on Customer Success operations, driving efficiency and scalability.
• This role reports to the Customer Success Operations Manager and is part of the Revenue Operations team.

What You'll Do:

• Serve as the primary point of contact for quoting and renewal support, troubleshooting issues in Salesforce and quoting tools.
• Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes and business growth.
• Create and coordinate key reporting for leadership, translating data into executive dashboards on customer adoption, renewals, and churn.

What We're Looking For:

• 2–5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations at a high-growth B2B SaaS company.
• Strong Salesforce experience and understanding of SaaS metrics (ARR, GRR, NRR, churn).
• AI-forward mindset with experience using AI tools in your work.

What You'll Enjoy:

• Health Benefits covering you and your dependents, plus flexible personal and sick days.
• RRSP plan for retirement planning and annual education budget for learning.
• Wellness reimbursement for home internet, meals, and memberships, plus virtual team activities.